Recent research shows that the customer experience is still growing in importance for consumers when it comes to making their purchasing decisions. Many organisations are struggling to deliver a positive CX as they deal with more contact channels than ever before. Fortunately, there is a powerful new CX approach to help them build better relationships with customers: combining artificial intelligence and humans.
Join Creative Virtual for an inside look at bringing together AI and human input to provide quality self-service options, improve live chat and contact centre performance, and increase customer satisfaction scores. Through a series of live demonstrations, you’ll learn:
- Best practices for implementing chatbots, virtual agents and live chat to provide accurate and seamless omnichannel engagement
- The benefits of centralising knowledge management and using a single orchestration platform to deliver consistent support across contact channels
- Ways to leverage a hybrid of machine learning and human curation of content to reduce support costs while improving conversational engagement
Register now to see how organisations around the globe are already using the combination of humans and AI to provide perfect customer service and help them deliver a positive CX.