One of the world’s largest banking and financial services organisations, uses Creative Virtual’s V-Person and V-Studio solutions to deliver customer support that is:
- Customised
- Personalised
- Language aligned
- Culturally sensitive
Since the implementation of a single virtual agent in 2009, our partnership has expanded with V-Person solutions now deployed:
- Across multiple business divisions
- In 17 countries on 4 continents around the world
The financial services provider had two priority objectives:
- Improve the user experience
- Reduce calls to the contact centre.
