s Whitepapers, Rapporten & Infographics Archives - Creative Virtual

Whitepapers, Rapporten & Infographics

Onze collectie whitepapers, rapporten en infographics hieronder zijn een goede bron van informatie om meer te leren over klantcontact technologiën, om tips te krijgen over het verbeteren van de customer experience en om te lezen over best practices in de branche.

[Checklist] Choosing a Virtual Agent Solution for Instant Messaging Platforms and SMS

The increasing popularity of messaging platforms, SMS, chatbots and other social communications is impacting the way we want to communicate with brands, opening up new opportunities for organisations to engage customers on platforms such as Facebook Messenger and WeChat. Here are five essential questions to ask when choosing a virtual agent solution for customer self-service on instant messaging platforms and SMS.

Download the 5 point checklist >> Read more

[Analyst Report] Creative Virtual V-Person: Delivering Personalised Answers to Customers’ Questions

The Patricia Seybold Group, a strategic advisory service for customer-centric executives, evaluated our V-Person technology for a second time against a rigorous set of customer-focused criteria important to organisations that want to improve customer experience, increase brand loyalty and reduce customer support costs in this independent analyst report.

Download the full report >> Read more