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Providing the best possible online patient support during the Covid-19 crisis was the priority for this healthcare provider. Time was not a luxury.
Creative Virtual’s agile approach and expert team:
- Built and launched a chatbot for the Provider’s website in 2 weeks
- Embedded monitoring of the conversational data and used it real-time to improve and expand the tool
- Enabled the Provider to share the most up-to-date accurate information
- Relieved the Provider’s Help Desk from the increased enquires
- Designed a Help Desk virtual agent that integrated with Live Chat
To learn more about how this provider was able to provide better patient support during the peak of the COVID-19 pandemic with conversational AI solutions contact us.