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Innovative industry specific solutions

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Proven results with scalable and secure chatbot, voicebot, virtual agent and live chat solutions

Designed to meet specific industry needs and requirements

Personalized and convenient digital support and self-service capability

Sector specific language & terminology

Flexible & reliable

Unlimited integration options

Solution customization for industry and brand alignment 

Book a demo and see how we can create a customized solution to meet your industry-specific and business needs

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Delivering real results across industries

Financial Services

Retail

Travel & Hospitality

Government

Telecommunications

Utilities

Insurance

Healthcare

Charities

Improved customer satisfaction
Reduced operating costs
Faster issue resolution
Improved customer retention
24x7 customer support
Increased sales

Industry Expertise

Our industry specialists provide the consultation you need to deploy and maintain successful solutions.

We know the best ways to implement our conversational platform to create tools that deliver the right experience for your specific use cases.

Sector-Specific Knowledge Packs

Knowledge packs for each industry with sector-specific intent libraries for successful implementation

Terminology, abbreviations and conversation flows to deliver results in days and weeks not years

Continuous updating and moderation of knowledge packs by our expert team to incorporate the latest learnings and insights

Book a consultation with one of our industry experts

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V-Person and V-Studio Solutions for Every Industry

We build the right solution for every use case

V-Person for Finance

Gone are the days of traditional banking hours. Financial organizations must meet the needs and lifestyles of customers.

Customers want:

  • Easy access to banking and support 24/7
  • Secure & reliable communication when and how they choose

Creative Virtual enables financial services organizations to deliver the highest levels of support. With our V-Person and V-Studio solutions businesses have the right digital tools to ensure they meet the needs and expectations of customers, agents, advisors and lenders.

Arrange a consultation with an industry expert

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Book a demo to see how we can ensure your business has the right digital support options to meet the needs of the digital customer
Book a Demo

V-Person for Insurance

To be relevant and competitive, insurance companies need to be offering digital, 24/7 support and self-service that is both personalized and convenient.

Brands that aren’t rising to that challenge are losing customer loyalty and trust. They are missing out on increased sales revenue, and are dealing with high levels of customer churn and agent dissatisfaction.

In short, they are failing to meet the needs of their policyholders and agents.

Our V-Person and V-Studio solutions can rectify this. Giving customers and agents the necessary tools that meet the needs and experience expectations of the digital consumer including:
Filing claims
Selecting coverage
Confirming payments
Updating policies
Understanding benefits
Personalized real-time support for policyholders and agents

Arrange a Consultation
Book a demo to see how we can ensure your business has the right digital support options to meet the needs of the digital customer
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V-Person for Telecommunications

The reliance and importance of telecommunications continues to grow exponentially in an increasingly online, connected, digital-first world.

Customers want easy, convenient communications with their telco provider. There are many requests, issues and information requirements that customers want help with from their provider:
Troubleshooting device issues
Making and scheduling payments
Reviewing rates and fees
Comparing plans and packages
Upgrading plans

With our V-Person and V-Studio solutions telecommunications providers can deliver personalized support in whatever channel the customer wants, at the time they need it, and provide step-by-step troubleshooting guidance.

Using conversational AI solutions as part of a customer experience toolkit, telecommunications provider can deliver faster resolution times, decrease support ticket waiting times, increase customer satisfaction, and positively impact revenue with agent time used for high-value customer engagements.

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Book a demo to see how we can ensure your business has the right digital support options to meet the needs of the digital customer
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V-Person for Healthcare

Healthcare providers are under enormous pressure to improve patient support with better and easier digital options.

Our V-Person and V-Studio solutions help healthcare providers improve the online experience. Our solutions enable faster, timely and convenient access to accurate information when and where required, as well as ease the workload of employees handling an overwhelming number of queries.

Book a demo to see how our solutions can help deliver better online experiences

Book a Demo
Book a demo to see how we can ensure your business has the right digital support options to meet the needs of the digital customer
Book a Demo

V-Person for Government

All levels of government – local, regional and national – are expected to deliver a quality, convenient, and timely service to citizens.

When budgets are limited and there is an enormous amount of information and a number of different enquiries, a flexible, sophisticated conversational AI solution will deliver on the needs of citizens and relieve the pressures on government.

With our V-Person and V-Studio solutions local, regional and national government can greatly improve digital experience for citizens and employees while reducing support costs and providing a better quality of information.

Book a demo to see how our solutions can help deliver better services to citizens

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Book a demo to see how we can ensure your business has the right digital support options to meet the needs of the digital customer
Book a Demo

V-Person for Charities

Every day charitable organisations face the challenge of keeping operating costs low while still making sure the information required by their community, donors, volunteers and employees is shared accurately and accessed easily.

Our V-Person and V-Studio solutions deliver significant efficiencies, cost savings as well as better online experiences with anytime accessibility to accurate information.

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Book a demo to see how we can ensure your business has the right digital support options to meet the needs of the digital customer
Book a Demo

V-Person for Retail

In the digital world customer expectations are a seamless, personalized, anytime, anywhere retail experience.

This means ease in searching for products, a simple buying process, secure payment and accurate delivery tracking, and status updates real-time.

Our V-Person and V-Studio solutions enable personalized, seamless and secure retail experiences, with unlimited integration and customization options, including with reward and loyalty programs.

Book a demo with one of our industry experts

Book a Demo
Book a demo to see how we can ensure your business has the right digital support options to meet the needs of the digital customer
Book a Demo

V-Person for Utilities

We can’t live without utilities. They are one of life’s necessities.

Immediate, individualized assistance and access to answers is vital to meet the busy, on-the-go lifestyles of consumers who need anytime, anywhere digital support from their utility providers.

Our V-Person and V-Studio solutions enable utility providers to give 24×7 support to customers, provide self-service capability for account management, and ensure the delivery of answers to queries real time, any time.

Book a Demo
Book a demo to see how we can ensure your business has the right digital support options to meet the needs of the digital customer
Book a Demo

V-Person for Travel & Hospitality

Consumers expect access to the most reliable, up to date information when researching and booking a trip. And they expect to be able to book their trip at their convenience.

The entire travel journey – from researching a trip, completing a booking, making payment, then arriving at the destination and then getting home again – needs to be a seamless, easy, stress-free experience.

With our V-Person and V-Studio solutions for travel, consumers get exactly what they want – a seamless booking and payment experience, 24×7 support to answer any questions and have peace of mind, and access to all their travel information when they need it.

Book a demo to see how we deliver great experiences for the travel industry

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Book a demo to see how we can ensure your business has the right digital support options to meet the needs of the digital customer
Book a Demo

To learn more about the flexibility, scalability and security of our sector-specific solutions book a consultation with one of our industry experts

Book a Consultation