Multinational Financial Services Group
This Multinational Financial Services Group delivers customised, multi-lingual customer support across multiple business divisions and in countries around the world
In 2009, this Multinational Banking and Financial Services Group started working with Creative Virtual with the initial goals of improving their user experience and reducing calls to their contact centre. The collaboration began with a single virtual agent on the website of one UK brand and grew into a long-term partnership.
The success of the first V-Person™ implementations in achieving the initial goals proved their business value and laid the foundation for an expansion into other business divisions, countries, and languages over the next 10+ years.
To learn more about how this organisation grew from one virtual agent to 21 deployments in 16 countries and 7 languages, download the full Multinational Financial Services Group Customer Success Story.