Gartner 2015 Cool Vendor




Creative Virtual designated a "Cool Vendor" in Gartner's 2015 Smart Machines report.

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Gartner 2015 Cool Vendor
Knowledge Management
  • Break down internal & departmental silos
  • Customisable permission & workflow settings
  • Create & deploy consistent conversations
  • Gain insight into customer behaviour
Manage cross-channel content & reporting from one central repository.
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Knowledge Management
Mobile Customer Service
  • Engage with customers across mobile devices
  • Integrate with speech technology
  • App, browser interface & SMS support
  • Present answers designed specifically for mobiles
Talk to your customers on any mobile device.
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Mobile Customer Service
Virtual Assistants
  • Reduce call, email & live chat interactions
  • Engage using conversational natural language
  • Provide easy access to information & support
  • Integrate with other sales & support channels
Deploy natural language virtual assistants to intelligently answer questions.
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Virtual Assistants
Contact Centre
  • Reduce average call handling times
  • Support live agents with the right information
  • Provide immediate access to internal guides
  • Improve content with real-time user feedback
Find the right answers to customer inquiries faster & more efficiently.
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Contact Centre
Social Customer Service
  • Integrate with any social channel
  • Create an interactive experience
  • Extend your brand & add personality
  • Broaden reach through shares, likes & retweets
Build a new channel for engagement using interactive virtual assistants.
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Social Customer Service


  • Cool Vendor Report


    Gartner's 2015 Cool Vendor report looks at the present and future of smart machine technologies.
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  • Service Desk Support


    Reduce service desk support costs and improve productivity with V-Person Service Desk.
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  • Customer Experience


    Meet V-Person Sara, the Commercial Bank of Dubai’s one and only intelligent virtual assistant.
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  • Live Demo


    See for yourself the power of our omnichannel customer engagement solutions with a live demo.
    request demo

Customer Testimonials

Some of our customers

Latest Blog Postview blog »

Virtual Agents and Human Agents Join Forces for Customer Service in 2016

By Mandy Reed, Marketing Manager (Global) The New Year is here, and with it the much anticipated 2016 predictions, outlooks and trends for just about every industry and field, including customer service. With customer service a key part of the overall customer experience, every organisation should be keeping an eye on developments in the space […]