Gartner 2015 Cool Vendor




Creative Virtual designated a "Cool Vendor" in Gartner's 2015 Smart Machines report.

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Gartner 2015 Cool Vendor
Knowledge Management
  • Break down internal & departmental silos
  • Customisable permission & workflow settings
  • Create & deploy consistent conversations
  • Gain insight into customer behaviour
Manage cross-channel content & reporting from one central repository.
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Knowledge Management
Mobile Customer Service
  • Engage with customers across mobile devices
  • Integrate with speech technology
  • App, browser interface & SMS support
  • Present answers designed specifically for mobiles
Talk to your customers on any mobile device.
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Mobile Customer Service
Virtual Assistants
  • Reduce call, email & live chat interactions
  • Engage using conversational natural language
  • Provide easy access to information & support
  • Integrate with other sales & support channels
Deploy natural language virtual assistants to intelligently answer questions.
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Virtual Assistants
Contact Centre
  • Reduce average call handling times
  • Support live agents with the right information
  • Provide immediate access to internal guides
  • Improve content with real-time user feedback
Find the right answers to customer inquiries faster & more efficiently.
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Contact Centre
Social Customer Service
  • Integrate with any social channel
  • Create an interactive experience
  • Extend your brand & add personality
  • Broaden reach through shares, likes & retweets
Build a new channel for engagement using interactive virtual assistants.
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Social Customer Service

  • Smart Help


    Improve the customer experience, drive brand loyalty and boost revenue with omnichannel Smart Help solutions.
    view now
  • New Whitepaper


    Jeff Cotrupe, a Frost & Sullivan Analyst specializing in Big Data and Analytics, explores the virtual assistant space.
    more info
  • Customer Experience


    Meet V-Person Sara, the Commercial Bank of Dubai’s one and only intelligent virtual assistant.
    view now
  • Live Demo


    See for yourself the power of our omnichannel customer engagement solutions with a live demo.
    request demo

Customer Testimonials

Some of our customers

Latest Blog Postview blog »

Rebuilding Customer Trust and Loyalty in the Financial Services Industry

By Chris Ezekiel, Founder & CEO Building customer trust and loyalty is important for all organisations, but in particular for those in the financial services industry where a number of factors have created cautious and sceptical customers. Overcoming this distrust is key to long term customer engagement success but, when coupled with the growing demand […]

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