Virtual Assistants
  • Reduce call, email & live chat interactions
  • Engage using conversational natural language
  • Provide easy access to information & support
  • Integrate with other sales & support channels
Deploy natural language virtual assistants to intelligently answer questions.
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Virtual Assistants
Knowledge Management
  • Break down internal & departmental silos
  • Customisable permission & workflow settings
  • Create & deploy consistent conversations
  • Gain insight into customer behaviour
Manage cross-channel content & reporting from one central repository.
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Knowledge Management
Mobile Customer Service
  • Engage with customers across mobile devices
  • Integrate with speech technology
  • App, browser interface & SMS support
  • Present answers designed specifically for mobiles
Talk to your customers on any mobile device.
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Mobile Customer Service
Social Customer Service
  • Integrate with any social channel
  • Create an interactive experience
  • Extend your brand & add personality
  • Broaden reach through shares, likes & retweets
Build a new channel for engagement using interactive virtual assistants.
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Social Customer Service
Contact Centre
  • Reduce average call handling times
  • Support live agents with the right information
  • Provide immediate access to internal guides
  • Improve content with real-time user feedback
Find the right answers to customer inquiries faster & more efficiently.
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Contact Centre
Service Desk
  • ‘Shift work left’ and decrease support costs
  • Offer easy self-service with intelligent virtual agents
  • Create a personalised service desk experience
  • Improve productivity and efficiency
Empower employees to self-serve on their preferred device anytime, anywhere.
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Service Desk


  • Success Story


    Learn how the RSPCA creates consistency across contact channels with virtual agent technology.
    read now
  • Service Desk Solution


    Reduce Service Desk support costs and improve productivity with personalised self-service.
    learn more
  • 10 Point Checklist


    Learn ten ways virtual agents can be used to complement and improve your live chat system.
    download now
  • Live Demo


    See for yourself the power of our omnichannel customer engagement solutions with a live demo.
    request demo

Customer Testimonials

Some of our customers

Latest Blog Postview blog »

Upcoming Webinar: Innovations and Trends to Enhance the Customer Experience

By Mandy Reed, Marketing Manager (Global) Personalised, consistent and accurate engagement anytime, anywhere – customers expect it but many companies struggle to deliver it. With customer experience being a significant driver in customer loyalty and buying decisions, organisations need to find a way to meet these expectations at a cost that makes business sense. In […]