Gartner 2015 Cool Vendor




Creative Virtual designated a "Cool Vendor" in Gartner's 2015 Smart Machines report.

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Gartner 2015 Cool Vendor
Knowledge Management
  • Break down internal & departmental silos
  • Customisable permission & workflow settings
  • Create & deploy consistent conversations
  • Gain insight into customer behaviour
Manage cross-channel content & reporting from one central repository.
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Knowledge Management
Mobile Customer Service
  • Engage with customers across mobile devices
  • Integrate with speech technology
  • App, browser interface & SMS support
  • Present answers designed specifically for mobiles
Talk to your customers on any mobile device.
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Mobile Customer Service
Virtual Assistants
  • Reduce call, email & live chat interactions
  • Engage using conversational natural language
  • Provide easy access to information & support
  • Integrate with other sales & support channels
Deploy natural language virtual assistants to intelligently answer questions.
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Virtual Assistants
Contact Centre
  • Reduce average call handling times
  • Support live agents with the right information
  • Provide immediate access to internal guides
  • Improve content with real-time user feedback
Find the right answers to customer inquiries faster & more efficiently.
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Contact Centre
Social Customer Service
  • Integrate with any social channel
  • Create an interactive experience
  • Extend your brand & add personality
  • Broaden reach through shares, likes & retweets
Build a new channel for engagement using interactive virtual assistants.
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Social Customer Service

  • Smart Help


    Improve the customer experience, drive brand loyalty and boost revenue with omnichannel Smart Help solutions.
    view now
  • New Whitepaper


    Jeff Cotrupe, a Frost & Sullivan Analyst specializing in Big Data and Analytics, explores the virtual assistant space.
    more info
  • Customer Experience


    Meet V-Person Sara, the Commercial Bank of Dubai’s one and only intelligent virtual assistant.
    view now
  • Live Demo


    See for yourself the power of our omnichannel customer engagement solutions with a live demo.
    request demo

Customer Testimonials

Some of our customers

Latest Blog Postview blog »

Human Touch or Human Error: Supporting Live Agents with the Right Tools

By Mandy Reed, Marketing Manager (Global) Critics of intelligent virtual agent, also known as Virtual Customer Assistant (VCA), technology often emphasise the fact that these solutions eliminate the human touch, and without that human interaction organisations are missing out on a key opportunity to build relationships and loyalty with customers. However, they often fail to […]

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