"We selected Creative Virtual as our vendor of choice because their sophisticated and flexible natural language technology allows us to offer a seamless, integrated experience across devices and channels."
Client Contact Manager
"We consistently hear from our clients about how much they love interacting with 'Ask Sabine'. She clearly understands their questions and provides accurate answers, saving them a call."
"We selected Creative Virtual because they have the most sophisticated technology in intelligent virtual assistants on the market, particularly as it relates to natural language and integrating with all our knowledge sources."
On The Beach
“We implemented ‘Alison’ with the help of Creative Virtual to improve our customer booking experience. ‘Alison’ compliments the other service channels available to our clients and adds a fun and cutting-edge dimension to our site.”
By Mandy Reed, Marketing Manager (Global) This week Call Centre Helper shared some reader predictions about the future of the contact centre industry. The list of about 35 predictions gives great insight into the changing contact centre landscape from those involved in the industry. As I read through the list, three main themes caught my […]