Customer Experience
  • Deliver accurate, consistent & personalised information
  • Seamless engagement across channels
  • Reduce cost, build brand loyalty & increase sales
  • Advanced multi-lingual capabilities
Create meaningful, more personalised omnichannel engagement with your customers.
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Customer Experience
Knowledge Management
  • Break down internal & departmental silos
  • Customisable permission & workflow settings
  • Create & deploy consistent conversations
  • Gain insight into customer behaviour
Manage cross-channel content & reporting from one central repository.
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Knowledge Management
Mobile Customer Service
  • Engage with customers across mobile devices
  • Integrate with speech technology
  • App, browser interface & SMS support
  • Present answers designed specifically for mobiles
Talk to your customers on any mobile device.
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Mobile Customer Service
Virtual Assistants
  • Reduce call, email & live chat interactions
  • Engage using conversational natural language
  • Provide easy access to information & support
  • Integrate with other sales & support channels
Deploy natural language virtual assistants to intelligently answer questions.
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Virtual Assistants
Contact Centre
  • Reduce average call handling times
  • Support live agents with the right information
  • Provide immediate access to internal guides
  • Improve content with real-time user feedback
Find the right answers to customer inquiries faster & more efficiently.
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Contact Centre
Social Customer Service
  • Integrate with any social channel
  • Create an interactive experience
  • Extend your brand & add personality
  • Broaden reach through shares, likes & retweets
Build a new channel for engagement using interactive virtual assistants.
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Social Customer Service

  • Survey Now Open!

    Complete our 2015 survey on customer support strategies and tactics for a chance to win a Polaroid HD Action Camera.
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  • Industry Report

    Patricia Seybold Group’s independent analyst report provides an in-depth review of Creative Virtual’s V-Person technology.
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  • Customer Experience

    Meet V-Person Sara, the Commercial Bank of Dubai’s one and only intelligent virtual assistant.
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  • Live Demo

    See for yourself the power of our omnichannel customer engagement solutions with a live demo.
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Customer Testimonials

Some of our customers

Latest Blog Postview blog »

HKCCA Symposium 2015: Ease of Doing Business

By Chris Ezekiel, Founder & CEO Those of you who follow me on Twitter know that I’ve made a number of visits to Hong Kong over the last few years and, even though my trips are usually busy with business meetings, I always enjoy my time there. I’m particularly looking forward to my upcoming trip […]