Customer Experience
  • Deliver accurate, consistent & personalised information
  • Seamless engagement across channels
  • Reduce cost, build brand loyalty & increase sales
  • Advanced multi-lingual capabilities
Create meaningful, more personalised omnichannel engagement with your customers.
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Customer Experience
Knowledge Management
  • Break down internal & departmental silos
  • Customisable permission & workflow settings
  • Create & deploy consistent conversations
  • Gain insight into customer behaviour
Manage cross-channel content & reporting from one central repository.
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Knowledge Management
Mobile Customer Service
  • Engage with customers across mobile devices
  • Integrate with speech technology
  • App, browser interface & SMS support
  • Present answers designed specifically for mobiles
Talk to your customers on any mobile device.
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Mobile Customer Service
Virtual Assistants
  • Reduce call, email & live chat interactions
  • Engage using conversational natural language
  • Provide easy access to information & support
  • Integrate with other sales & support channels
Deploy natural language virtual assistants to intelligently answer questions.
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Virtual Assistants
Contact Centre
  • Reduce average call handling times
  • Support live agents with the right information
  • Provide immediate access to internal guides
  • Improve content with real-time user feedback
Find the right answers to customer inquiries faster & more efficiently.
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Contact Centre
Social Customer Service
  • Integrate with any social channel
  • Create an interactive experience
  • Extend your brand & add personality
  • Broaden reach through shares, likes & retweets
Build a new channel for engagement using interactive virtual assistants.
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Social Customer Service

  • Survey Now Open!

    Complete our 2015 survey on customer support strategies and tactics for a chance to win a Polaroid HD Action Camera.
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  • Industry Report

    Patricia Seybold Group’s independent analyst report provides an in-depth review of Creative Virtual’s V-Person technology.
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  • Customer Experience

    Meet V-Person Sara, the Commercial Bank of Dubai’s one and only intelligent virtual assistant.
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  • Live Demo

    See for yourself the power of our omnichannel customer engagement solutions with a live demo.
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Customer Testimonials

Some of our customers

Latest Blog Postview blog »

A Smart Help Success Story: Meeting the increasing demand for animal welfare advice

By Peter Studd, Knowledgebase Engineer & Leah Bateman, Project Manager The Royal Society for the Prevention of Cruelty to Animals (RSPCA), a registered charity in England and Wales, works to improve the welfare of pet animals and wild animals, and aims to improve the lives and reduce the suffering of both farm animals and animals […]