Virtual Assistants
  • Reduce call, email & live chat interactions
  • Engage using conversational natural language
  • Provide easy access to information & support
  • Integrate with other sales & support channels
Deploy natural language virtual assistants to intelligently answer questions.
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Virtual Assistants
Live Chat
  • Improve the customer and agent experience
  • Create a feedback loop defining industry best practice
  • Keep content accurate for virtual and live agents
  • Offer a fully integrated support experience
Combine virtual agents and live chat for effortless online customer service.
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Live Chat
Knowledge Management
  • Break down internal & departmental silos
  • Customisable permission & workflow settings
  • Create & deploy consistent conversations
  • Gain insight into customer behaviour
Manage cross-channel content & reporting from one central repository.
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Knowledge Management
Social Customer Service
  • Integrate with any social channel
  • Create an interactive experience
  • Extend your brand & add personality
  • Broaden reach through shares, likes & retweets
Build a new channel for engagement using interactive virtual assistants.
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Social Customer Service
Contact Centre
  • Reduce average call handling times
  • Support live agents with the right information
  • Provide immediate access to internal guides
  • Improve content with real-time user feedback
Find the right answers to customer inquiries faster & more efficiently.
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Contact Centre
Service Desk
  • ‘Shift work left’ and decrease support costs
  • Offer easy self-service with intelligent virtual agents
  • Create a personalised service desk experience
  • Improve productivity and efficiency
Empower employees to self-serve on their preferred device anytime, anywhere.
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Service Desk

  • Success Story

    Learn how the RSPCA creates consistency across contact channels with virtual agent technology.
    read now
  • Service Desk Solution

    Reduce Service Desk support costs and improve productivity with personalised self-service.
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  • 5 Point Checklist

    Five questions to ask when choosing a virtual agent solution for instant messaging platforms and SMS.
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  • Live Demo

    See for yourself the power of our omnichannel customer engagement solutions with a live demo.
    request demo

Customer Testimonials

Some of our customers

Latest Blog Postview blog »

The Race to Game Day: Creative Virtual USA Takes on Extra Life 2016

By Eileen Stall, KB Manager, Creative Virtual USA While the team here at Creative Virtual USA has been focused on finishing the year strong, we are very excited to take a timeout for Extra Life! For those of you who may not have caught our blog post or live stream last year, Extra Life is […]