Virtual Assistants
  • Reduce call, email & live chat interactions
  • Engage using conversational natural language
  • Provide easy access to information & support
  • Integrate with other sales & support channels
Deploy natural language virtual assistants to intelligently answer questions.
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Virtual Assistants
Live Chat
  • Improve the customer and agent experience
  • Create a feedback loop defining industry best practice
  • Keep content accurate for virtual and live agents
  • Offer a fully integrated support experience
Combine virtual agents and live chat for effortless online customer service.
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Live Chat
Knowledge Management
  • Break down internal & departmental silos
  • Customisable permission & workflow settings
  • Create & deploy consistent conversations
  • Gain insight into customer behaviour
Manage cross-channel content & reporting from one central repository.
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Knowledge Management
Social Customer Service
  • Integrate with any social channel
  • Create an interactive experience
  • Extend your brand & add personality
  • Broaden reach through shares, likes & retweets
Build a new channel for engagement using interactive virtual assistants.
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Social Customer Service
Contact Centre
  • Reduce average call handling times
  • Support live agents with the right information
  • Provide immediate access to internal guides
  • Improve content with real-time user feedback
Find the right answers to customer inquiries faster & more efficiently.
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Contact Centre
Service Desk
  • ‘Shift work left’ and decrease support costs
  • Offer easy self-service with intelligent virtual agents
  • Create a personalised service desk experience
  • Improve productivity and efficiency
Empower employees to self-serve on their preferred device anytime, anywhere.
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Service Desk


  • New Whitepaper


    Virtual Agents and Chatbots and Avatars - confusing or what!
    download now
  • Service Desk Solution


    Reduce Service Desk support costs and improve productivity with personalised self-service.
    learn more
  • Contact Centre Guide


    The Future of the Contact Centre: The Transitioning Role of Agents to Knowledge Experts
    download now
  • Live Demo


    See for yourself the power of our omnichannel customer engagement solutions with a live demo.
    request demo

Customer Testimonials

Some of our customers

Latest Blog Postview blog »

The Queen’s Awards for Enterprise: Innovation 2017

By Chris Ezekiel, Founder & CEO Today, on the Queen’s birthday, I’m thrilled to share the news with the world that Creative Virtual is the winner of The Queen’s Awards for Enterprise: Innovation 2017! Receiving the Queen’s Awards for Enterprise is an incredible and humbling honour for the entire Creative Virtual team as well as […]