Virtual Assistants
  • Reduce call, email & live chat interactions
  • Engage using conversational natural language
  • Provide easy access to information & support
  • Integrate with other sales & support channels
Deploy natural language virtual assistants to intelligently answer questions.
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Virtual Assistants
Live Chat
  • Improve the customer and agent experience
  • Create a feedback loop defining industry best practice
  • Keep content accurate for virtual and live agents
  • Offer a fully integrated support experience
Combine virtual agents and live chat for effortless online customer service.
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Live Chat
Knowledge Management
  • Break down internal & departmental silos
  • Customisable permission & workflow settings
  • Create & deploy consistent conversations
  • Gain insight into customer behaviour
Manage cross-channel content & reporting from one central repository.
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Knowledge Management
Social Customer Service
  • Integrate with any social channel
  • Create an interactive experience
  • Extend your brand & add personality
  • Broaden reach through shares, likes & retweets
Build a new channel for engagement using interactive virtual assistants.
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Social Customer Service
Contact Centre
  • Reduce average call handling times
  • Support live agents with the right information
  • Provide immediate access to internal guides
  • Improve content with real-time user feedback
Find the right answers to customer inquiries faster & more efficiently.
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Contact Centre
Service Desk
  • ‘Shift work left’ and decrease support costs
  • Offer easy self-service with intelligent virtual agents
  • Create a personalised service desk experience
  • Improve productivity and efficiency
Empower employees to self-serve on their preferred device anytime, anywhere.
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Service Desk


  • New CX Whitepaper


    AI, Chatbots and Virtual Agents: The Threat to Mankind and the Contact Centre
    download now
  • Service Desk Solution


    Reduce Service Desk support costs and improve productivity with personalised self-service.
    learn more
  • Contact Centre Guide


    The Future of the Contact Centre: The Transitioning Role of Agents to Knowledge Experts
    download now
  • Live Demo


    See for yourself the power of our omnichannel customer engagement solutions with a live demo.
    request demo

Customer Testimonials

Some of our customers

Latest Blog Postview blog »

Chatbots are Transforming the Way Mobile Apps are Built and Used

By Mandy Reed, Marketing Manager (Global) “By 2021, more than 50% of enterprises will spend more per annum on bots and chatbot creation than traditional mobile app development.” As one of Gartner’s top strategic predictions for 2018 and beyond, this projection really drives home the fact that chatbots are more than just a passing fad. […]