Gartner 2015 Cool Vendor

Creative Virtual designated a "Cool Vendor" in Gartner's 2015 Smart Machines report.

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Gartner 2015 Cool Vendor
Knowledge Management
  • Break down internal & departmental silos
  • Customisable permission & workflow settings
  • Create & deploy consistent conversations
  • Gain insight into customer behaviour
Manage cross-channel content & reporting from one central repository.
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Knowledge Management
Mobile Customer Service
  • Engage with customers across mobile devices
  • Integrate with speech technology
  • App, browser interface & SMS support
  • Present answers designed specifically for mobiles
Talk to your customers on any mobile device.
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Mobile Customer Service
Virtual Assistants
  • Reduce call, email & live chat interactions
  • Engage using conversational natural language
  • Provide easy access to information & support
  • Integrate with other sales & support channels
Deploy natural language virtual assistants to intelligently answer questions.
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Virtual Assistants
Contact Centre
  • Reduce average call handling times
  • Support live agents with the right information
  • Provide immediate access to internal guides
  • Improve content with real-time user feedback
Find the right answers to customer inquiries faster & more efficiently.
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Contact Centre
Social Customer Service
  • Integrate with any social channel
  • Create an interactive experience
  • Extend your brand & add personality
  • Broaden reach through shares, likes & retweets
Build a new channel for engagement using interactive virtual assistants.
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Social Customer Service

  • Cool Vendor Report

    Gartner's 2015 Cool Vendor report looks at the present and future of smart machine technologies.
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  • 2015 Survey Results

    Our new survey takes a look at how organisations are addressing the growing demand for omnichannel customer support.
    more info
  • Customer Experience

    Meet V-Person Sara, the Commercial Bank of Dubai’s one and only intelligent virtual assistant.
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  • Live Demo

    See for yourself the power of our omnichannel customer engagement solutions with a live demo.
    request demo

Customer Testimonials

Some of our customers

Latest Blog Postview blog »

[Part 6] How Top Banks Leverage IVAs to Enable Self-Service: Two Key Ways to Measure IVA Effectiveness

By Richard Simons, CEO of Creative Virtual USA This is the sixth post in our seven-part blog series – How Top Banks Leverage Intelligent Virtual Assistants to Enable Self-Service. TWO KEY WAYS TO MEASURE IVA EFFECTIVENESS People always ask us the same question – “What kind of results will I get?” There are two key metrics we focus […]