Virtual Assistants
  • Reduce call, email & live chat interactions
  • Engage using conversational natural language
  • Provide easy access to information & support
  • Integrate with other sales & support channels
Deploy natural language virtual assistants to intelligently answer questions.
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Virtual Assistants
Knowledge Management
  • Break down internal & departmental silos
  • Customisable permission & workflow settings
  • Create & deploy consistent conversations
  • Gain insight into customer behaviour
Manage cross-channel content & reporting from one central repository.
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Knowledge Management
Mobile Customer Service
  • Engage with customers across mobile devices
  • Integrate with speech technology
  • App, browser interface & SMS support
  • Present answers designed specifically for mobiles
Talk to your customers on any mobile device.
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Mobile Customer Service
Social Customer Service
  • Integrate with any social channel
  • Create an interactive experience
  • Extend your brand & add personality
  • Broaden reach through shares, likes & retweets
Build a new channel for engagement using interactive virtual assistants.
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Social Customer Service
Contact Centre
  • Reduce average call handling times
  • Support live agents with the right information
  • Provide immediate access to internal guides
  • Improve content with real-time user feedback
Find the right answers to customer inquiries faster & more efficiently.
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Contact Centre
Service Desk
  • ‘Shift work left’ and decrease support costs
  • Offer easy self-service with intelligent virtual agents
  • Create a personalised service desk experience
  • Improve productivity and efficiency
Empower employees to self-serve on their preferred device anytime, anywhere.
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Service Desk


  • Success Story


    Learn how the RSPCA creates consistency across contact channels with virtual agent technology.
    read now
  • Service Desk Solution


    Reduce Service Desk support costs and improve productivity with personalised self-service.
    learn more
  • 10 Point Checklist


    Learn ten ways virtual agents can be used to complement and improve your live chat system.
    download now
  • Live Demo


    See for yourself the power of our omnichannel customer engagement solutions with a live demo.
    request demo

Customer Testimonials

Some of our customers

Latest Blog Postview blog »

Why Self-Service Has Become an Imperative Despite the Obstacles That Block It

By Karen McFarlane, Marketing, Americas On April 6th, Creative Virtual USA joined over 150 customer care executives at the Argyle Customer Care Leadership Forum in New York City to discuss how the challenges of the current economic landscape are forcing organizations to examine and reduce costs and why the need for a customer-first approach is […]