Customer Experience
  • Deliver accurate, consistent & personalised information
  • Seamless engagement across channels
  • Reduce cost, build brand loyalty & increase sales
  • Advanced multi-lingual capabilities
Create meaningful, more personalised omnichannel engagement with your customers.
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Customer Experience
Knowledge Management
  • Break down internal & departmental silos
  • Customisable permission & workflow settings
  • Create & deploy consistent conversations
  • Gain insight into customer behaviour
Manage cross-channel content & reporting from one central repository.
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Knowledge Management
Mobile Customer Service
  • Engage with customers across mobile devices
  • Integrate with speech technology
  • App, browser interface & SMS support
  • Present answers designed specifically for mobiles
Talk to your customers on any mobile device.
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Mobile Customer Service
Virtual Assistants
  • Reduce call, email & live chat interactions
  • Engage using conversational natural language
  • Provide easy access to information & support
  • Integrate with other sales & support channels
Deploy natural language virtual assistants to intelligently answer questions.
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Virtual Assistants
Contact Centre
  • Reduce average call handling times
  • Support live agents with the right information
  • Provide immediate access to internal guides
  • Improve content with real-time user feedback
Find the right answers to customer inquiries faster & more efficiently.
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Contact Centre
Social Customer Service
  • Integrate with any social channel
  • Create an interactive experience
  • Extend your brand & add personality
  • Broaden reach through shares, likes & retweets
Build a new channel for engagement using interactive virtual assistants.
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Social Customer Service

  • New Whitepaper


    Learn five essential undertakings for implementing a seamless, end-to-end omnichannel customer experience.
    more info
  • Industry Report


    Patricia Seybold Group’s independent analyst report provides an in-depth review of Creative Virtual’s V-Person technology.
    more info
  • Customer Experience


    Provide personalised answers on any channel to help customers self-serve and grow company revenue.
    view now
  • Live Demo


    See for yourself the power of our omnichannel customer engagement solutions with a live demo.
    request demo

Customer Testimonials

Some of our customers

Latest Blog Postview blog »

Creative Virtual Establishes Strong Position in the Middle East

By Patrick Gallagher, Managing Director for ANZ & Northern Asia The 4th Annual Middle East Banking Innovation Summit will be held on 29 & 30 September 2014 in Dubai. The event has earned its place as the premier banking technology conference in the GCC. Creative Virtual are pleased to be present at this event together […]