Gartner 2015 Cool Vendor

Creative Virtual designated a "Cool Vendor" in Gartner's 2015 Smart Machines report.

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Gartner 2015 Cool Vendor
Knowledge Management
  • Break down internal & departmental silos
  • Customisable permission & workflow settings
  • Create & deploy consistent conversations
  • Gain insight into customer behaviour
Manage cross-channel content & reporting from one central repository.
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Knowledge Management
Mobile Customer Service
  • Engage with customers across mobile devices
  • Integrate with speech technology
  • App, browser interface & SMS support
  • Present answers designed specifically for mobiles
Talk to your customers on any mobile device.
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Mobile Customer Service
Virtual Assistants
  • Reduce call, email & live chat interactions
  • Engage using conversational natural language
  • Provide easy access to information & support
  • Integrate with other sales & support channels
Deploy natural language virtual assistants to intelligently answer questions.
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Virtual Assistants
Contact Centre
  • Reduce average call handling times
  • Support live agents with the right information
  • Provide immediate access to internal guides
  • Improve content with real-time user feedback
Find the right answers to customer inquiries faster & more efficiently.
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Contact Centre
Social Customer Service
  • Integrate with any social channel
  • Create an interactive experience
  • Extend your brand & add personality
  • Broaden reach through shares, likes & retweets
Build a new channel for engagement using interactive virtual assistants.
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Social Customer Service

  • Cool Vendor Report

    Gartner's 2015 Cool Vendor report looks at the present and future of smart machine technologies.
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  • 2015 Survey Results

    Our new survey takes a look at how organisations are addressing the growing demand for omnichannel customer support.
    more info
  • Customer Experience

    Meet V-Person Sara, the Commercial Bank of Dubai’s one and only intelligent virtual assistant.
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  • Live Demo

    See for yourself the power of our omnichannel customer engagement solutions with a live demo.
    request demo

Customer Testimonials

Some of our customers

Latest Blog Postview blog »

Meet Sally, the Official Virtual Agent for #HPEDiscover

By Leah Bateman, Consultant & Project Manager This week Creative Virtual are delighted to be showcasing our Intelligent Virtual Agent technology at the HPE Discover Conference 2015 at the ExCel Centre in London, hosted by Hewlett Packard Enterprise. Established 1st November 2015, Hewlett Packard Enterprise (HPE) is a brand new company with a 75-year history […]