Creative Virtual is a world leader in self-service and intelligent virtual assistant solutions with global organizations like Chase, HSBC, Verizon, E*TRADE, TWC, InterContinental Hotels Group and Autodesk using on our award-winning V-Person™ platform. V-Person uses advanced Natural Language Processing (NLP) and Artificial Intelligence (AI) technology to improve the customer support experience, increase sales, reduce costs and build brand loyalty. We were recently recognized by Gartner as a Cool Vendor in Smart Machines.
Creative Virtual’s V-Person is available where your customers need it, in every channel, including Web, Mobile, Tablet, SMS and Social. V-Person can also be used in contact centers to improve agent productivity. V-Person is used in support, marketing and sales. Interactions can be typed, spoken or tapped.
V-Person provides personalized information that enables customers to self-serve with reduced effort. We personalize the customer experience using cookies and APIs to create a unique engagement for every customer and prospect.
Scalable Integration Mapped to Customer Journey
We believe that your customers want first interaction resolution. For more complex inquiries, customers can be right channeled to Live Chat, call back or IVR based on their conversation and customer journey.
Real-Time Data and Feedback
V-Person is constantly improving based on customer feedback and outcome tracking provided in real-time.
Creative Virtual works with potential clients to outline and quantify the opportunity for your customers to self-serve. Additionally we can determine which internal systems can be leveraged to enable more people to self-serve and decrease volumes to your contact center.
Contact us today to uncover what your opportunity is for enabling more customers to self- serve.