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About Us

Founded in November 2003, we started working with our first enterprise-level organisation in 2004 – and they are still a customer today. From day one, Creative Virtual has focused on creating technology solutions that understand humans and caters to their needs.

For 20 years we have been advancing and pushing the boundaries in conversational AI, enabling our clients to continue to deliver better customer and employee experiences, with our chatbots, voicebots, virtual agents and live chat solutions.

Constantly innovating, our V-Person™ products and V-Studio™ platform are award-winning and globally recognised, enabling seamless, realtime conversations between humans and ‘technology’.

Today our global team supports conversational AI solutions in more than 23 countries and over 40 languages, bringing both localised collaboration and international insights to our customers and partners.

We closely monitor trends and the evolution of customer and employee engagement so that we can provide organisations with cutting-edge chatbot, voicebot, virtual agent, and live chat tools, as well as access to a platform to manage all conversations and enable personalised, multimodal engagements.

We have an in-house Research & Development team who adopt an agile approach to development.  This enables us to be a ground-breaker in the industry, delivering innovative solutions that meet the real needs of organisations.

Recognised and respected brands such as HSBC, BT, Rest, Age UK, , Lloyds Banking Group, King Abdullah University of Science and Technology, Chase, Wilhelm.tel, and many other leading organisations use our award-winning technology and rely on our expert consultation to improve their customer and employee support experiences, reduce costs, increase sales, and build brand loyalty.

Our Mission

To innovate in ways that:

Help companies tackle real challenges

Deliver sustainable and tangible business results

How we work


We build long-term relationships with our clients


We constantly innovate to ensure our clients remain competitive and we continue to be industry leaders


We are results-based so our products are designed to solve real business challenges and deliver real and sustainable business value

Our approach

A focus on advancing conversational AI technology to deliver real business value

Directing our energy towards building the best engineered, highly compatible and secure products, with the flexibility and customisation options that deliver on business goals

Concentrating on rapid innovation and iteration so that our products always feature the latest technological advancements and are better than anything comparable on the market

Attracting the best skills, ensuring customers receive real expertise from a highly experienced team, who know and understand the entire conversational AI technology ecosystem


  1. 2003

    Company founded in London, UK by Chris Ezekiel

  2. 2004

    Our first enterprise-level customer – and they are still a customer today

  3. 2010

    Official launch of V-Person™ virtual agents & chatbots

  4. 2012

    Official launch of V-Portal™ (now V-Studio)

  5. 2015

    Named a Cool Vendor in Smart Machines by Gartner

  6. 2016

    Official launch of V-Person™ live chat

  7. 2017

    Won The Queen’s Awards for Enterprise: Innovation

  8. 2019

    Named AI-Enhanced Customer Self-Service Product Leader by Frost & Sullivan

  9. 2020

    Official launch of the Neutrino Release of V-Person™

  10. 2021

    Named a Conversational AI Leader in the ISG Provider Lens™

  11. 2022

    Named the Innovation Excellence Leader in Conversational AI by AIxOutlook

  12. 2023

    Official launch of the Gluon Release of V-Person™ technology
    Renamed V-Portal to V-Studio™ as part of our rebrand (new logo, icon and colour palette)