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By Mandy Reed, Marketing Manager (Global) As 2014 continues, so does our celebration of Creative Virtual’s 10th Anniversary. We recently announced our participation in the British 10k London Run in aid of RSPCA (check out our JustGiving page for details) and will be carrying on with our fundraising efforts in the lead up to the […]
By Rachel Freeman, Head of Operations As Creative Virtual celebrates 10 years of being in business, the incentive to recognise it with fun and innovative markers is great. Our global Marketing Manager put us through our paces reminding us (or our pets) to wear our 10th anniversary fleeces in weird and wonderful places and, as […]
By Ferenc Csepregi, Junior Development & Support Technician Don’t let the title mislead you – this article is not just for ‘techies’ and in no way will aim to bore you with difficult technical terms. Instead, I hope to give you an insight into what it’s like to be a part of both Creative Virtual’s […]
By Peter Behrend, Chief Technical Officer For the first part of the company’s history, Creative Virtual was focused on providing natural language virtual assistant solutions as a standalone self-service solution. As our solutions became more sophisticated, additional possibilities for service channels began to emerge, and consumer preferences and expectations changed, it became increasingly obvious to […]
By Maria Ward, Head of Web Services, Virtual Zone Ltd Many of you who have travelled by rail in the UK have probably come across Ask Lisa, National Rail Enquiries’ intelligent virtual agent, perhaps even letting her help you plan your journey. Lisa has been a fixture on the NRE website since July 2007 when […]
By Lucy Hamilton, Junior Administrative Assistant Just call me Lucy of all trades, master of all! My job title might officially be Administrative Assistant, but on any given day I need to wear what sometimes feels like a million different hats. From office manager to travel agent to receptionist to meeting coordinator, I do it […]
By Peter Studd, Junior Knowledgebase Engineer If you’re thinking ‘what exactly is a Knowledgebase Engineer’, don’t worry. You aren’t the first one to ask me that question. In a nutshell, I program Creative Virtual’s virtual assistant implementations to understand natural language queries. Much of my work is done within V-Portal™, our platform designed specifically for […]
By Mandy Reed, Marketing Manager (Global) In the first post of our #CV10Years blog series, Founder & CEO Chris mentioned a special anniversary gift presented to Creative Virtual team members and partners as a token of appreciation for helping the company reach our tenth anniversary. As you probably guessed from the photo in that post, […]
By Mandy Reed, Marketing Manager (Global) One of the biggest highlights of 2013 (a year of lots of exciting milestones) for Creative Virtual as a company was winning a Silver Stevie Award in the category of Most Innovative Company of the Year in Europe. If you missed our big announcement, you can read the press […]
By Erik Braun, Director, Benelux In December 2012 Creative Virtual launched Ask Sabine, a virtual assistant for Dutch bank NIBC Direct. This was a significant event for two reasons: this was the first deployment for our newly established Creative Virtual Netherlands office and it was the first non-English implementation for the company, with the virtual […]
