Entries by Mandy Reed

Aligning Artificial Intelligence with Human Talent to Transform Customer Experience

By Chris Ezekiel, Founder & CEO I recently presented on the CRMXchange Technology Innovation Showcase, a webinar we‘ve done for the last six years. Presenting on a webinar for an hour with about a hundred company executives listening from all parts of the world, with potentially hundreds of people listening to the recording later, and […]

Humans & AI: The Perfect CX Power Couple

Many organisations are struggling to deliver a positive customer experience as they deal with more contact channels than ever before. Fortunately, there is a powerful new CX approach to help them build better relationships with customers: combining artificial intelligence and humans.

C3 San Francisco 2018: Enabling conversational commerce for customer service

By Mandy Reed, Marketing Manager (Global) On September 12-13, Opus Research will bring their Conversational Commerce Conference (C3) to the Four Seasons Hotel in San Francisco. Following on from C3 London held in May, the event will explore conversational platforms and how organizations can unlock the power of machine learning, natural language processing and intelligent […]

A Complete Omnichannel Experience for Those at a Desk and on the Move

By Liam Ryan, Sales Director In my nearly 11 years with Creative Virtual, I’ve worked with organisations across all sectors looking to implement successful virtual agent solutions and have seen the industry and the technology change massively. As the number of communication channels have grown and customers have become more digitally savvy, virtual agent technology […]

[Meet the Team] Eileen Stall: Looking Past the Machine Learning Buzz & Chatbot Hype

By Mandy Reed, Marketing Manager (Global) Creative Virtual is one of only four companies in London to be recognised by The Queen’s Awards for Enterprise in the category of Innovation in 2017. The company was selected for this honour not only for our innovative technology, but also because of the hard work and dedication of […]

[Meet the Team] Tracey Biela: Crazy About Virtual Agent Technology Since 1999

By Mandy Reed, Marketing Manager (Global) Creative Virtual is one of only four companies in London to be recognised by The Queen’s Awards for Enterprise in the category of Innovation in 2017. The company was selected for this honour not only for our innovative technology, but also because of the hard work and dedication of […]

Using Artificial Intelligence to Build Better Relationships with Customers

By Chris Ezekiel, Founder & CEO The buzz and hype around all things artificial intelligence (AI) is pretty amazing as I’m sure you’ll all agree. It’s important for organisations to go beyond that buzz and really understand how AI can help them reach their business goals. CRMXchange’s recent Tech Tank roundtable webinar, Artificial Intelligence in […]

[Meet the Team] Rachael Needham: Building Positive Relationships and Grounding Chatbot Technology in Human-ness

By Mandy Reed, Marketing Manager (Global) Creative Virtual is one of only four companies in London to be recognised by The Queen’s Awards for Enterprise in the category of Innovation in 2017. The company was selected for this honour not only for our innovative technology, but also because of the hard work and dedication of […]

Training for the Virgin Sport 10k for RSPCA

By Maria Ward, Account Manager/ Knowledgebase Engineer On Sunday, 15 July 2018 I’ll be joining nine other runners from Creative Virtual – Rachel, Andre, Dinah, David, Chloe, Tracey, Emma, Chris and Steve – for the Virgin Sport Westminster 10k. We’re running to raise money for the Royal Society for the Prevention of Cruelty to Animals […]