By Mandy Reed, Marketing Manager (Global) Chatbots and virtual agents have proven themselves to be quality self-service solutions, being increasingly implemented by smart organisations to provide support and being increasingly preferred by customers and employees for quick, easy access to information. Many more organisations around the world either have a virtual agent on their 2019 […]
About Mandy Reed
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Entries by Mandy Reed
By Liam Ryan, Sales Director In the survey results published by HR.com at the end of 2018, 79% of Human Resources (HR) professionals responded that chatbots and virtual assistants will become an increasingly viable way for employees to get real-time answers to their HR-related questions. Yet that same report identified that only about 10% of […]
By Mandy Reed, Marketing Manager (Global) Organisations are dealing with the rapid pace of digital change, both internally and externally, and the ways those changes are affecting their employees. From HR to internal IT support desks, companies are increasingly placing a focus on improving the employee experience through new digital initiatives. If you’re working to […]
By Chris Ezekiel, Founder & CEO As we celebrate our fifteen year anniversary, I wanted to share with you some of my thoughts on founding and running Creative Virtual. In those early days, we were focused on winning deals as the plan from the outset was to grow the company organically; although the objective was […]
As the end of 2018 and the start of a new year quickly approach, we want to take this opportunity to say a big thank you to all of our blog readers, customers and partners for being part of another exciting year! From launching a new website to being named one of Britain’s fastest-growing technology […]
By Liam Ryan, Sales Director Welcoming a new year often goes along with an ‘out with the old, in with the new’ mindset, but two things that are staying hot on companies’ 2019 agendas are customer engagement and employee engagement. This was glaringly obvious at the recent AI & Robotics Directors’ Forum: AI Enhancing Customer […]
By Mandy Reed, Marketing Manager (Global) As 2018 is quickly coming to an end and planning for 2019 continues to move full steam ahead, it’s time once again to take a moment to slow down and look back over the past year. It’s been another exciting year not only for Creative Virtual as a company, […]
By Chris Ezekiel, Founder & CEO There’s such a buzz around artificial intelligence (AI) and chatbots today, and it’s certainly a space that has changed a lot since I founded Creative Virtual 15 years ago. The learnings we have gained over the years are an important differentiator for our company and positively influence how we […]
Through a series of demonstrations and practical tips, learn how to bring together AI and human input to provide quality self-service options, improve live chat and contact centre performance, and increase customer satisfaction scores.
By Rachel Freeman, Operations Director Creative Virtual has been receiving a lot of accolades in the past few years and the challenge for a blog post is what to say to make each new title or award stand alone and special. We never want to be complacent, but our readers may be a little tired […]