Entries by Mandy Reed

Our Charity Runs for the RSPCA

By Laura Ludmany, Knowledgebase Engineer As per our company tradition, Creative Virtual this year again is fundraising for the RSPCA – but this time with a twist. Previous years we selected a 10k in London and put together a team of runners to take part as a group. This year, people who were willing to be […]

We’re Coming to Rescue Your Failing Chatbot Project!

By Chris Ezekiel, Founder & CEO In my role leading a global company, I have the opportunity to travel all over the world speaking at conferences, meeting with enterprise executives and collaborating with other industry experts. Everywhere I go, I hear stories from organisations that have started on chatbot projects which is exciting for the […]

Conversational AI in the Contact Centre

This post originally appeared on AI Time Journal as part of their Conversational AI Initiative. By Chris Ezekiel, Founder & CEO Contact centres require a great deal of investment for organisations – from recruiting and training staff to putting the right tools in place for agents – and yet still often deliver a poor customer […]

Conversational AI for Financial Services

By Liam Ryan, Sales Director Traditional banks and financial institutions can no longer count on lifelong loyalty from their customers. Gone are the days of people selecting and staying with a bank simply because their family has been banking with that institution for generations. Fintechs and digital start-ups are disrupting the space, and customers are […]

Creating a Better Experience for Indian Customers

By Anand Gupta, Knowledgebase Author The Customer Experience Management (CXM) 2019 event that took place in Mumbai on 25th April at the Hilton Hotel turned out to be a wonderful experience for Creative Virtual. The Founder & CEO of Creative Virtual, Chris Ezekiel, and Executive Director India, Shantanu Purandare, participated as representatives of the company. […]

The Campaign to Win Over Customers

By Mandy Reed, Marketing Manager (Global) In electoral campaigns, candidates share their ideas, come up with catchy slogans and make promises to gain the support of voters and best their opponents. For businesses, every day is like a day on the campaign trail. There is a constant battle with competitors as they try to outdo […]

Digital Growth Around the World

By Mandy Reed, Marketing Manager (Global) It seems like everyone is talking about ‘digital’ these days – digital assistants, digital data, digital marketing, digital art, digital footprint. We’re increasingly reliant on digital devices – smartphone addiction, anyone? – and the need to be constantly connected. On a flight recently, there was a passenger a few […]

C+UX: Innovations and Tips for Your Customer Experience Strategy

By Mandy Reed, Marketing Manager (Global) According to Frost & Sullivan, customer experience will overtake product and price as the number one means of differentiation for organisations by 2020. Companies that get their customer experience (CX) right are rewarded, with 74% of consumers spending more with a business due to a history of good service. […]