By Mandy Reed, Global Head of Marketing As with many other aspects of life and business, customer experience trends and expectations have been greatly impacted by the global health crisis this year. The closing of physical store and office locations, restrictions on in-person activities, new guidelines to keep contact centre agents safe, rapidly changing information […]
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Entries by Mandy Reed
By Mandy Reed, Global Head of Marketing There have been lots of discussions, articles and analyst deep dives into companies’ digital transformations being driven or accelerated by the COVID-19 pandemic and the associated shutdowns and mitigation efforts. Many individuals have also undergone a digital transformation of sorts in their own lives, relying more on options […]
By Chris Ezekiel, Founder & CEO Today I’m proud to be sharing Creative Virtual’s introduction of the Neutrino release of V-Person™, our innovative virtual agent and chatbot technology. This release delivers the perfect combination of conversational AI, orchestration tools and industry expertise to enable organisations to create customer and employee conversations. It brings together humans […]
By Chris Ezekiel, Founder & CEO Chatbots, smart help, virtual assistants, virtual agents, conversational AI – there are lots of names for this automated, self-service technology being used today. Regardless of what you call it, the objective for including it as part of your customer service strategy is to deliver quick, easy access to information. […]
Get a behind-the-scenes look at chatbot, virtual agent and conversational AI technology, learn best practices for deploying self-service tools and get tips for using AI and machine learning to improve performance.
By Mandy Reed, Global Head of Marketing On the wall of my parents’ kitchen hangs my mother’s beloved rotary phone, referred to by the family as simply The Rotary. Fans of Stranger Things will have watched Joyce receiving her first contact with Will from the Upside Down on a near replica of The Rotary – […]
By Mandy Reed, Global Head of Marketing Do you have a chatbot or virtual agent on your roadmap? Do you need to upgrade a poor performing self-service tool? Are you curious about successful use cases for AI-enhanced virtual agents? If so, you’ll want to reserve your spot now to join Creative Virtual and Engage Customer […]
By Mandy Reed, Global Head of Marketing Raise your hand if you are working from home for the first time in your current role. I’m guessing a lot of hands are up, and along with those raised hands have come lots of fresh challenges for companies struggling to support the new reality of a remote […]
By Mandy Reed, Global Head of Marketing Making a call to a customer service contact centre can be a frustrating and time-consuming experience on a regular day. Throw in a global pandemic and all bets are off. Many organisations are struggling with an overwhelming increase in calls and the closure of call centres. Customers are […]
By Mandy Reed, Global Head of Marketing There is always an element of uncertainty we must take into account when planning for the future. This has perhaps never been truer on a global scale than right now as we face the unpredictable impact of the COVID-19 pandemic. While it may not be the right time […]