By Chris Ezekiel, Founder & CEO I enjoy hearing uplifting local success stories in the news. Since receiving word that Creative Virtual is shortlisted for The Wharf Innovation in Business Awards, I’ve felt a little like my own ‘hometown kid does good’ story. An East End boy takes a chance starting his own London-based company, […]
By Mandy Reed, Marketing Manager (Global) Live chat and virtual agents are quickly gaining popularity with customers as their preferences shift towards online support options. According to Forrester Research, customers turn to self-service and digital channels for service because they “offer the least amount of interaction friction”. Forward-thinking organisations are not only acknowledging this customer […]
By Alessandro Giordo, Junior Development & Support Technician When Facebook announced chatbots I went crazy and tried so many different platforms for building one. Being a Developer, I opted for ‘geekier’ versions of it using NodeJS and Python, but I have to say the possibilities are endless. Working with one of the world leaders in virtual assistants […]
By Mandy Reed, Marketing Manager (Global) Personalised, consistent and accurate engagement anytime, anywhere – customers expect it but many companies struggle to deliver it. With customer experience being a significant driver in customer loyalty and buying decisions, organisations need to find a way to meet these expectations at a cost that makes business sense. In […]
By Karen McFarlane, Marketing, Americas On April 6th, Creative Virtual USA joined over 150 customer care executives at the Argyle Customer Care Leadership Forum in New York City to discuss how the challenges of the current economic landscape are forcing organizations to examine and reduce costs and why the need for a customer-first approach is […]
By Rob Foster, Junior Knowledgebase Engineer & Andre Matthews, Knowledgebase Engineer Day 2 of the Intelligent Assistants Conference burned just as brightly as the first. If you haven’t yet read our colleague’s blog on the first day of the event, you can find it here. Darrius Jones, AVP of Enterprise Innovation at USAA, started proceedings […]
By Gianandrea Gaetani, Junior Knowledgebase Engineer With all the talk revolving around the convergence of Artificial Intelligence, the present and future implementations of Intelligent Agents, Robotics, identity and biometrics, quantum, nano bio tech, and 3d printing, the Intelligent Assistants Conference held in London on the 26th and 27th of April left participants debating where we […]
By Mandy Reed, Marketing Manager (Global) For the first time Opus Research is bringing their Intelligent Assistants Conference to Europe. IAC London 2016 is being held 26-27 April at Grosvenor House in London and will be co-located with Intelligent Authentication Conference 2016. The Opus Research team has put together an impressive agenda of expert panel […]
By Mandy Reed, Marketing Manager (Global) In 2015 Motability Operations, a long time Creative Virtual customer, was recognised with the Innovation Award for Sustainable Culture as part of the Customer Contact Innovation Awards presented by The Forum. The judges selected Motability Operations because “their approach to knowledge management builds trust and supports effective conversations, getting […]
By Alessandro Giordo, Web Developer and Support Technician I’ve always loved the interaction between human and machine. No wonder I’m a Developer, used to communicating every day with computers and programs using their language, or mine. When I started using online chats and support chats, I also started wondering about having a computer on the […]
