By Chris Ezekiel, Founder & CEO Back in July we received the exciting news that Creative Virtual had been shortlisted for The Wharf Innovation in Business Awards, a new awards programme celebrating the hard work and ingenuity of companies in Canary Wharf, in the category of Medium-to-Large Business. On my walk back to our offices […]
By Mandy Reed, Marketing Manager (Global) Happy Customer Service Week! Today starts the annual week-long international celebration of the importance of customer service and the role it plays in successful business practice. This week we recognise all the hard work customer service professionals do to serve and support customers on a daily basis. Every good […]
By Mandy Reed, Marketing Manager (Global) Times are a-changin’. After a transatlantic phone call with me several years ago, my now 94-year-old grandfather marvelled to my parents about how clear the line was and how easy it was to understand what I was saying. It was nothing like the international calls he used to get […]
By Frank Schneider, VP of Sales, North America Since the rise of AI applications in the business world, chatbots’ influence on customer engagement has been a hot topic. Enterprises using or considering AI virtual assistants must have an effective plan for improving customer engagement. Below are a few tips to help your virtual agents create […]
By Patrick Gallagher, Managing Director ANZ & North Asia In my over 30 years of involvement in contact centres, IVR and customer experience applications, I’ve experienced companies investing millions in their contact centres to provide support to customers calling to purchase, enquire, complain, apply or seek assistance. Traditionally this has been the ‘tried-and-tested’ option as […]
By Maria Ward, Account Manager/ Knowledgebase Engineer We did it! I’m proud to report that on Sunday, 18th September Alessandro, Tracey, Chris, David, Jeff, Kristina, Andre, Rachel and I completed the RunTen 10k in support of RSPCA! Race day finally arrived after all our training and preparation, and we’d arranged to meet in Richmond Park […]
By Mike Murphy, VP of Customer Success, Creative Virtual USA Everyone knows that virtual agents are an excellent customer service resource. A top-notch AI virtual assistant can reduce the load on your support staff, keep your branding consistent, and help prevent tickets from getting escalated to higher levels. Yet there are some benefits of a […]
By Maria Ward, Account Manager/ Knowledgebase Engineer On Sunday, 18th September 2016 a 10 member team from Creative Virtual will be running the London Duathlon RunTen in support of RSPCA. I’ll be joining David, Laura, Kristina, Alessandro and Chris (pictured above modelling our official running kit!) and Rachel, Jeff, Andre and Tracey in the 10k […]
By Scott Tompkins, Enterprise Account Executive, Creative Virtual USA Of the many opportunities provided to the business world with so many digitally connected consumers, some of the most exciting are in the realm of customer service. Digital tools allow us to serve customers better than ever before – as long as you choose the right […]
By Mandy Reed, Marketing Manager (Global) Next week will be busy for the Creative Virtual team as we take part in five different events around the world. From the largest Digital CX event in North America to a world-first conference investigating the science of AI and its impact on business to industry events hosted by […]
