Our conversational platform brings together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. These innovative virtual agent, chatbot, live chat and conversational AI solutions are backed by our award-winning orchestration platform, empowering you to provide consistent, accurate, personalised and seamless omnichannel engagement at large scale.
V-Person technology is designed with the flexibility of unlimited integration and customisation options to deliver tools built for your specific needs and goals.
We collaborate with enterprises around the world to improve their customer, employee and contact centre experiences while reducing support costs and increasing revenue. Our virtual agents and chatbots currently have over 80 million conversations per year, and that number is rapidly growing. With proven contact deflection rates of up to 80% and reductions in call handling times by up to 40% in the contact centre, our solutions are achieving ROI in less than 12 months.
Based on Creative Virtual’s nearly two decades of delivering successful self-service solutions, the Neutrino release of V-Person provides the right combination of conversational AI, orchestration tools and industry expertise. With Neutrino, you can leverage your company’s existing knowledge to power virtual agent, chatbot and live chat solutions quickly, easily and at large scale.
Knowledge management, workflow management and business intelligence platform underpinning V-Person virtual agent, chatbot and live chat implementations and providing one place to:
As a pioneer in the virtual agent and chatbot industry, Creative Virtual has played an important role in the advancement of this technology and the ways it can be implemented for nearly two decades. Our highly experienced team provides:
“This is an agile and highly-scalable conversational technology platform. Simply put, V-Person delivers seamless, fully-integrated, end-to-end customer engagement.”
Frost & Sullivan, 2019 Best Practice Awards
AI-Enhanced Customer Self-Service Product Leadership Award
Don’t Stress! Let our technology and experts do the heavy lifting so your team can concentrate on building better relationships with your customers and employees.
