Our conversational AI technology brings together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. V-Person chatbot, virtual agent, and live chat solutions are backed by an award-winning management platform, empowering you to provide consistent, accurate, personalised, and seamless omnichannel conversations at large scale.
V-Person technology is designed with the flexibility of unlimited integration and customisation options to deliver tools built for your specific needs and goals.
We collaborate with enterprises around the world to improve their customer, employee and contact centre experiences while reducing support costs and increasing revenue. Our virtual agents and chatbots currently have over 100 million conversations per year, and that number is rapidly growing. With proven contact deflection rates of up to 80% and reductions in call handling times by up to 40% in the contact centre, our solutions are achieving ROI in less than 12 months.
The Gluon release of V-Person technology makes it quicker and easier to build, deploy, and maintain effective conversational AI solutions. Gluon puts you in control of the AI to create accurate, reliable engagement at scale. You can deliver better experiences for customers and employees with enhanced integration options, enriched personalisation capabilities, and sophisticated dialogue management. From leveraging large language models (LLMs) to creating complex and connected conversation flows, V-Portal’s intuitive user interface makes it simpler to deploy and maintain your solutions without compromising on any functionality.
As a pioneer in the virtual agent and chatbot industry, Creative Virtual has played an important role in the advancement of this technology and the ways it can be implemented for nearly two decades. Our highly experienced team provides:
“In a crowded and competitive conversational AI market, Creative Virtual emerges as the clear Innovation Excellence Leader. Their well-established track record of innovation and expertise in the industry comes from their delivery of highly integrated, personalised solutions that provide superior customer and employee experiences and real business value.”
AIxOutlook, 2022 Best Practice Research
Innovation Excellence Leader in Conversational AI
Don’t Stress! Let our technology and experts do the heavy lifting so your team can concentrate on building better relationships with your customers and employees.
