Optimise Digital Conversations with V-Person™
Smart solutions to help you build better relationships with your customers and employees.
Deploy on-premise or in the cloud
V-Person technology by Creative Virtual helps enterprises find and share their voice.
Our conversational platform brings together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. With our innovative virtual agent, chatbot and live chat solutions, backed by our award-winning knowledge management and business intelligence platform, you’re empowered to provide consistent, accurate, personalised and seamless omnichannel engagement.
Humans & machines working in harmony
At Creative Virtual, we understand how you want to use virtual agents, chatbots and live chat to deliver effective customer service and employee support. We have combined human input with machine learning in a way that creates efficiency and predictability for both your organisation and your customers.
Our unique hybrid approach brings together human curation of content, feedback loops, semantic matching, statistical self-learning, neural networks and user surveys in a way that allows our solutions to continually improve while also giving you control over the reliability of responses.
Flexible solutions designed to meet your business goals
Key Features
Omnichannel: Flexible integration options to seamlessly pass users from virtual to real agent
Personalised & customer-centric: Unlimited customisation by channel, product, business unit, user profile and device
Infinitely scalable: Engage an unlimited number of people at the same time 24/7
Answer questions quickly & efficiently
Don’t Stress! Let our technology do the heavy lifting so your team can concentrate on building better relationships with your customers.
Rely on our team of experts
Our highly experienced team and extensive partner network are continuously innovating and defining best practice. We’ll guide you through the implementation process and help you keep your solutions successful year after year.
