Meet Creative Virtual

An experienced, expert partner for your conversational AI strategy

Our Company & Mission

Creative Virtual is a conversational AI leader recognised in the industry for our nearly two decades of experience and unmatched expertise. Founded in November 2003, we started working with our first enterprise-level company in 2004 – and they are still a customer today!

Our success lies in the ability of our highly experienced team to deliver best practice expertise alongside our innovative and award-winning technology. Today our global team supports installs in more than 20 countries and 40 languages, providing both localised collaboration and international insights to our customers and partners.

Building long-term, personal relationships is key to our mission of delivering successful solutions. With two-thirds of our team having at least four years with the company, our low staff turnover rate creates consistency in our managed services and means our team gets to know the specific goals, history, and intricacies of your project.

We closely monitor trends and the evolution of customer and employee engagement so we can provide organisations with cutting-edge chatbot, virtual agent, and live chat tools. Our in-house Research & Development team and agile approach to development enable us to be a groundbreaker in the industry, delivering innovative solutions that meet the real needs of your organisation.

Our team knows our technology inside and out along with the best ways to implement it for both quick wins and long-term successes. That’s why HSBC, BT, Rest, Age UK, Transport for NSW, Lloyds Banking Group, King Abdullah University of Science and Technology, youSee, and many other leading global organisations rely on our award-winning technology and expert consultation to improve their support experience, reduce costs, increase sales, and build brand loyalty.

18+

Consecutive years we’ve worked with our oldest customer

40 +

Languages our technology supports

23 +

Countries where we have active deployments

4 +

Years two-thirds of our team has been with Creative Virtual

“So much has changed in the virtual agent and chatbot space since I founded Creative Virtual in late 2003. What hasn’t changed over that time is Creative Virtual’s commitment to delivering the best combination of innovative technology and expert consultation and guidance to our customers. We strive to become a trusted partner to each of our customers, getting to know their organisation and specific goals to deliver customised solutions. We also use these close relationships to gather input for our R&D roadmap to ensure we continue to innovate in a way that will help companies tackle their real challenges and deliver real results, now and in the future.”

Chris Ezekiel, Founder & CEO, Creative Virtual

Our History

As a pioneer in the industry, Creative Virtual has played a pivotal role in the evolution of conversational AI technology and the ways it can be implemented for nearly 20 years. We remain an established market leader, continuously building on our history and track record of innovation, teamwork, and long-term collaborations.

2003
Company founded in London, UK by Chris Ezekiel
2004
Started working with our first enterprise-level customer – and they are still a customer today!
2010
Official launch of V-Person™ virtual agents & chatbots
2012
Official launch of V-Portal™
2015
Named a Cool Vendor in Smart Machines by Gartner
2016
Official launch of V-Person™ live chat
2017
Won The Queen’s Awards for Enterprise: Innovation
2019
Named AI-Enhanced Customer Self-Service Product Leader by Frost & Sullivan
2020
Official launch of the Neutrino Release of V-Person™
2021
Named a Conversational AI Leader in the ISG Provider Lens™
2022
Named the Innovation Excellence Leader in Conversational AI by AIxOutlook
2023
Official launch of the Gluon Release of V-Person™ technology

Frost & Sullivan Product Leadership Awards

The Wharf Innovation in Business Awards 2016

In Our Team’s Words

“The great thing about this industry is that it is ever evolving and there’s always something new to learn. I’ve been hooked on the technology since I was introduced to chatbots while working for a Creative Virtual customer nearly 20 years ago. All those years of experience are priceless, helping me know the pitfalls to avoid and also the opportunities available. By getting to know my clients and their services, I can proudly steer them through the minefield of options to deliver a chatbot that is effective and efficient.”

Maria Ward :: 15+ years in the chatbot industry, 5+ years on the Creative Virtual TeamRead our interview with Maria

Our Management Team

At Creative Virtual we know that a successful customer engagement strategy requires a combination of people and technology. We are very proud of the knowledgeable and expert individuals across the globe who make up our company. Our team brings a wealth of experience to the development of our advanced technologies and the implementation of our innovative solutions.

Chris Ezekiel

Founder & CEO

Peter Behrend

Chief Technical Officer

Björn Gülsdorff

Chief Business Development Officer

Liam Ryan

Sales Director, Creative Virtual Ltd

Shantanu Purandare

Executive Director, Creative Virtual India

Patrick Gallagher

CEO APAC

William Lim

Director, Creative Virtual Singapore

Our Awards & Recognitions

We are very proud of our award-winning, critically-acclaimed technology and team. Here are just some of the recognitions we have received from leading awards programmes, independent analysts, and industry publications.