Patrick Gallagher is the CEO for Creative Virtual APAC and a key member of the global executive team. Before joining Creative Virtual, Patrick was APAC Managing Director for Enghouse, a global leader in Contact Centre and Unified Communication software. During his 13 years with Enghouse, he was responsible for key business units including software development, project delivery and customer support. In 2006 Patrick returned to Australia as Managing Director in order to establish the APAC presence and develop new market opportunities in APAC. Patrick has over 30 years’ experience in Contact Centres, IVR and Customer Experience applications. He is married with two young children and currently resides on the Lower North Shore of Sydney. He is a graduate of the University of Sydney and continues to be active in the IT and Telecommunications industry in Asia.