By Leah Bateman, Consultant & Project Manager This week Creative Virtual are delighted to be showcasing our Intelligent Virtual Agent technology at the HPE Discover Conference 2015 at the ExCel Centre in London, hosted by Hewlett Packard Enterprise. Established 1st November 2015, Hewlett Packard Enterprise (HPE) is a brand new company with a 75-year history […]
By Karen McFarlane, VP of Marketing (Americas) We’re heading to the ATL! Creative Virtual will be hosting a customer experience roundtable and luncheon featuring InterContinental Hotels Group (IHG). Our special guest speaker is Marissa Pippen, Digital & Voice Product Manager at IHG. Marissa will tell you how IHG creates “Hospitable Technology” that customers love, discuss […]
By Eileen Stall, Jr. KB Developer, Creative Virtual USA This year the Creative Virtual USA office took part in the 24-hour gaming marathon, Extra Life. Since 2008, Extra Life has raised over $14 million for Children’s Miracle Network Hospitals. This particular network of children’s hospitals is particularly special because they provide high level care to […]
By Richard Simons, CEO of Creative Virtual USA This is the sixth post in our seven-part blog series – How Top Banks Leverage Intelligent Virtual Assistants to Enable Self-Service. TWO KEY WAYS TO MEASURE IVA EFFECTIVENESS People always ask us the same question – “What kind of results will I get?” There are two key metrics we focus […]
By Mandy Reed, Marketing Manager (Global) Customer engagement – two words that on the surface sound simple, but in reality bring with them a plethora of challenges for organisations. With connected, tech-savvy customers expecting 24/7 access to information and support, as well as options to engage over a growing number of channels and devices, organisations […]
By Richard Simons, CEO of Creative Virtual USA This is the fifth post in our seven-part blog series – How Top Banks Leverage Intelligent Virtual Assistants to Enable Self-Service. HOW WE DEPLOY INTELLIGENT VIRTUAL AGENTS When we are working with a financial institution, we’re not starting from scratch. We have a financial services template that we use to deploy […]
By Richard Simons, CEO of Creative Virtual USA This is the fourth post in our seven-part blog series – How Top Banks Leverage Intelligent Virtual Assistants to Enable Self-Service. USING INTELLIGENT VIRTUAL AGENTS TO INCREASE SALES Intelligent virtual agents are being used to complete sales and facilitate transactions even sitting beside live chat agents to provide customers with choices on how to […]
By Björn Gülsdorff, Head of Business Development Creative Virtual recently signed a partnership with Genesys to become a Core Integration Partner. This is exciting and a big recognition of our work in itself, but this was also the first step in becoming part of Genesys’ brand new AppFoundry marketplace. The Genesys AppFoundry is an online […]
By Karen McFarlane, VP of Marketing, North America Let’s talk facts. 75% of customers want to self-serve. Let that resonate for a moment. The vast majority of customers don’t want to speak to a live agent. They want to figure things out themselves. These same “independent” customers want and expect service that is fast, right and […]
By Richard Simons, CEO of Creative Virtual USA This is the third post in our seven-part blog series – How Top Banks Leverage Intelligent Virtual Assistants to Enable Self-Service. THE INTEGRATION OF INTELLIGENT VIRTUAL AGENTS IN NON-TRADITIONAL CHANNELS We’re increasingly seeing smart machines like our intelligent virtual agents (IVAs) being integrated into various systems to help people self-serve […]
