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InterContinental Hotels Group Speaks at our Executive Roundtable and Luncheon

By Karen McFarlane, VP of Marketing (Americas) We’re heading to the ATL! Creative Virtual will be hosting a customer experience roundtable and luncheon featuring InterContinental Hotels Group (IHG). Our special guest speaker is Marissa Pippen, Digital & Voice Product Manager at IHG. Marissa will tell you how IHG creates “Hospitable Technology” that customers love, discuss […]

Creative Virtual Takes Extra Life Charity Marathon By Storm

By Eileen Stall, Jr. KB Developer, Creative Virtual USA This year the Creative Virtual USA office took part in the 24-hour gaming marathon, Extra Life. Since 2008, Extra Life has raised over $14 million for Children’s Miracle Network Hospitals. This particular network of children’s hospitals is particularly special because they provide high level care to […]

Looking to the Future at the Customer Engagement Summit

By Mandy Reed, Marketing Manager (Global) Customer engagement – two words that on the surface sound simple, but in reality bring with them a plethora of challenges for organisations. With connected, tech-savvy customers expecting 24/7 access to information and support, as well as options to engage over a growing number of channels and devices, organisations […]

[Part 5] How Top Banks Leverage IVAs to Enable Self-Service: How We Deploy IVAs

By Richard Simons, CEO of Creative Virtual USA This is the fifth post in our seven-part blog series – How Top Banks Leverage Intelligent Virtual Assistants to Enable Self-Service. HOW WE DEPLOY INTELLIGENT VIRTUAL AGENTS When we are working with a financial institution, we’re not starting from scratch. We have a financial services template that we use to deploy […]

[Part 4] How Top Banks Leverage IVAs to Enable Self-Service: Using IVAs to Increase Sales

By Richard Simons, CEO of Creative Virtual USA This is the fourth post in our seven-part blog series – How Top Banks Leverage Intelligent Virtual Assistants to Enable Self-Service. USING INTELLIGENT VIRTUAL AGENTS TO INCREASE SALES Intelligent virtual agents are being used to complete sales and facilitate transactions even sitting beside live chat agents to provide customers with choices on how to […]

[Part 3] How Top Banks Leverage IVAs to Enable Self-Service: The Integration of IVAs in Non-Traditional Channels

By Richard Simons, CEO of Creative Virtual USA This is the third post in our seven-part blog series – How Top Banks Leverage Intelligent Virtual Assistants to Enable Self-Service. THE INTEGRATION OF INTELLIGENT VIRTUAL AGENTS IN NON-TRADITIONAL CHANNELS We’re increasingly seeing smart machines like our intelligent virtual agents (IVAs) being integrated into various systems to help people self-serve […]