by Jessica Cody, Marketing Manager One of the many beneficial uses that companies have found a virtual agent brings to their website is the resolution of login recovery and security issues. This is beneficial to the customers as well, because 65% of consumers prefer online support, and would rather not have to waste a phone […]
by Jessica Cody, Marketing Manager When booking a vacation, there are multiple factors and details that need to be taken into account, such as destination, timeframe, hotel accommodations and price. Meeting all of your criteria can be a challenge, but now more and more travel websites are implementing automated virtual travel agents on their websites […]
by Jessica Cody, Marketing Manager Creative Virtual exhibited their virtual assistant and Live Chat integration at Aspire 2011, the LivePersonCustomer Summit, October 24-26 in New York City’s Chelsea Arts District. The global customer summit focused on intelligent consumer engagement, with numerous keynote speakers from LivePerson, their customers and the partners that have helped develop their applications. The event […]
The financial services sector is one of the fastest-growing markets for intelligent virtual agent technology. With more and more people doing their daily banking, investing and trading online, the need for customers to have online help is greater than ever before. Implementing a virtual agent allows companies to provide instant assistance to their customers when […]
by Jessica Cody, Marketing Manager More and more companies are now launching virtual agents on their websites to guide customers to the correct web pages, show them images of products they would like, help them fill out online forms and answer various other questions. Now it is time for the next step in online customer […]
by Jessica Cody, Marketing Manager Apple’s announcement last week that they are adding a voice-to-text virtual assistant feature to the iPhone 4S, called Siri, comes as great news for the virtual agent market. Soon, anyone with an iPhone 4S will be able to manage their daily lives simply by giving verbal commands to their iPhone. CNET reports that the […]
by Jessica Cody, Marketing Manager In the process of implementing a virtual assistant within your company’s website, making sure you have the richest content and smoothest integration are top priorities. While assuring your virtual agent delivers intelligent, personally relevant information to the customer as quickly and efficiently as possible is very important, the user interface […]
by Jessica Cody, Marketing Manager How Your Company’s Customer Will Benefit The most important factor for your company when deciding on a virtual agent is what benefits it can offer to the customer, since the goal is to provide excellent customer service without having to use a live person. Virtual assistants satisfy the need for […]
