By Christian Evans, Social Media Researcher Live chat is a great tool for providing instant customer service. It lets people get quick answers to their questions by interacting with a live customer service agent online to get real-time answers to their questions. But let’s face it: live chat is all too human. Here’s the story […]
By Richard Simons, CEO of Creative Virtual USA This is the second post in our seven-part blog series – How Top Banks Leverage Intelligent Virtual Assistants to Enable Self-Service. TWO BANKING USE CASES OF INTELLIGENT VIRTUAL AGENTS To give you a better idea of how financial institutions are leveraging intelligent virtual assistants within their organizations, below are […]
By Richard Simons, CEO of Creative Virtual USA We recently hosted a webinar for customer service professionals in the banking and financial industries entitled How Top Banks Leverage Intelligent Virtual Assistants to Enable Self-Service. To continue the conversation, we’ve compiled highlights from the webinar discussion in a seven part blog series to help you make important […]
By Chris Ezekiel, Founder & CEO I’m excited to be back in Australia and to be headed to the Gold Coast next week for INTERACTIONS APAC 2015. This is the first year Creative Virtual will be exhibiting at this annual event, and I’ll be joining Patrick Gallagher, Managing Director of Creative Virtual Australia & New Zealand, […]
By Mandy Reed, Marketing Manager (Global) Happy CX Day! CX Day is a global celebration of the companies and professionals that create great experiences for their customers. Consistently delivering an exceptional customer experience is no easy feat and, in today’s digital world, requires a combination of expert people and flexible technology. In honour of CX […]
By Mandy Reed, Marketing Manager (Global) Today marks the beginning of Customer Service Week 2015, a week-long celebration aimed at raising awareness of customer service and the vital role it plays in successful business practice and the growth of the economy. We’ve written many times on this blog about the importance of getting your customer […]
By Chris Ezekiel, Founder & CEO “With these awards, we get to go behind the scenes and honour the individuals whose innovation and excellence have paved the way for better products and services across their industry and beyond,” said Laura Hunter, Awards Co-Ordinator for Corporate Vision’s 2015 Technology Innovator Awards. It is with great pleasure […]
By Chris Ezekiel, Founder & CEO My favourite webinar to present is the Technology Innovation Showcase that Creative Virtual has done for three consecutive years with CRMXchange. Why? Most other webinars require me to stick to just presenting slides, but the Tech Showcase gives me the opportunity to give live demos of some of our […]
By Mandy Reed, Marketing Manager (Global) As new customer contact channels (such as mobile and social media) gain popularity and traditional channels (such as phone) continue to remain key to customer engagement, organisations are faced with a challenge of providing consistent, accurate and personalised information to customers across the growing range of channels. Our 2015 Global […]
By Anne Westerhof, Knowledgebase Engineer, Creative Virtual Benelux It’s been almost a year and a half since V-Person™ Sara was launched on the Commercial Bank of Dubai(CBD) website. From go-live to today Sara has grown, expanding her knowledge and features over time. She has been able to do so through Creative Virtual’s great technical team and […]
