By Chris Ezekiel, Founder & CEO CX Day and Customer Service Week this year, like everything else, is held with the dark cloud of the pandemic hanging over us. Customer experience has always been a key competitive differentiator, and this has never been more apparent than this year. It’s a true saying that when the […]
About Mandy Reed
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Entries by Mandy Reed
By Mandy Reed, Global Head of Marketing Happy Customer Service Week! Today we kick off the annual week-long international celebration of the importance of customer service, the people who deliver that service and the impact it has on successful business practices. 2020 has brought new customer service challenges for companies and altered the way customers […]
By Rachel F Freeman, Operations Director & Laura Ludmany, Knowledgebase Engineer Whitepapers are designed to be plain-speaking and informative documents spanning an array of subjects. At Creative Virtual, whitepapers are not created too often as they hold a special place in our repository of resources since they offer information that stays valid for a much longer time than […]
By Mandy Reed, Global Head of Marketing We have all been facing new personal, professional and community challenges this year as we continue to deal with the harsh impacts of a global pandemic. At Creative Virtual, the team has been working hard to help our customers with their challenges related to delivering quality customer and […]
By Mandy Reed, Global Head of Marketing It’s the age-old philosophical question: If a tree falls in the forest and no one is around to hear it, does it make a sound? A question that should be easier for companies to answer – and one that has become increasingly important this year: If your customers […]
By Mandy Reed, Global Head of Marketing As with many other aspects of life and business, customer experience trends and expectations have been greatly impacted by the global health crisis this year. The closing of physical store and office locations, restrictions on in-person activities, new guidelines to keep contact centre agents safe, rapidly changing information […]
By Mandy Reed, Global Head of Marketing There have been lots of discussions, articles and analyst deep dives into companies’ digital transformations being driven or accelerated by the COVID-19 pandemic and the associated shutdowns and mitigation efforts. Many individuals have also undergone a digital transformation of sorts in their own lives, relying more on options […]
By Chris Ezekiel, Founder & CEO Today I’m proud to be sharing Creative Virtual’s introduction of the Neutrino release of V-Person™, our innovative virtual agent and chatbot technology. This release delivers the perfect combination of conversational AI, orchestration tools and industry expertise to enable organisations to create customer and employee conversations. It brings together humans […]
By Chris Ezekiel, Founder & CEO Chatbots, smart help, virtual assistants, virtual agents, conversational AI – there are lots of names for this automated, self-service technology being used today. Regardless of what you call it, the objective for including it as part of your customer service strategy is to deliver quick, easy access to information. […]
Get a behind-the-scenes look at chatbot, virtual agent and conversational AI technology, learn best practices for deploying self-service tools and get tips for using AI and machine learning to improve performance.