This post originally appeared on AI Time Journal as part of their Conversational AI Initiative. By Chris Ezekiel, Founder & CEO It’s hard to find anyone involved with the chatbot and virtual agent industry who hasn’t heard the cautionary tale of Microsoft’s AI chatbot Tay. In less than 24 hours, Twitter users trained Tay to […]
By Chris Ezekiel, Founder & CEO I first started working in the world of virtual agents in 2000 and, even though the technology was very much in its infancy at the time, saw huge potential for innovation and growth in the industry. Having now led my own company in this space for over 15 years, […]
By Laura Ludmany, Knowledgebase Engineer As per our company tradition, Creative Virtual this year again is fundraising for the RSPCA – but this time with a twist. Previous years we selected a 10k in London and put together a team of runners to take part as a group. This year, people who were willing to be […]
By Chris Ezekiel, Founder & CEO In my role leading a global company, I have the opportunity to travel all over the world speaking at conferences, meeting with enterprise executives and collaborating with other industry experts. Everywhere I go, I hear stories from organisations that have started on chatbot projects which is exciting for the […]
This post originally appeared on AI Time Journal as part of their Conversational AI Initiative. By Chris Ezekiel, Founder & CEO Contact centres require a great deal of investment for organisations – from recruiting and training staff to putting the right tools in place for agents – and yet still often deliver a poor customer […]
By Liam Ryan, Sales Director Traditional banks and financial institutions can no longer count on lifelong loyalty from their customers. Gone are the days of people selecting and staying with a bank simply because their family has been banking with that institution for generations. Fintechs and digital start-ups are disrupting the space, and customers are […]
By Chris Ezekiel, Founder & CEO When I founded Creative Virtual over 15 years ago, our very first customer was a financial organisation. Not only are they still a customer today, but they also became the first on a long list of brands our team would work with in the financial services industry. Over the […]
By Anand Gupta, Knowledgebase Author The Customer Experience Management (CXM) 2019 event that took place in Mumbai on 25th April at the Hilton Hotel turned out to be a wonderful experience for Creative Virtual. The Founder & CEO of Creative Virtual, Chris Ezekiel, and Executive Director India, Shantanu Purandare, participated as representatives of the company. […]
By Mandy Reed, Marketing Manager (Global) In electoral campaigns, candidates share their ideas, come up with catchy slogans and make promises to gain the support of voters and best their opponents. For businesses, every day is like a day on the campaign trail. There is a constant battle with competitors as they try to outdo […]
By Mandy Reed, Marketing Manager (Global) Every one of us has a story we can share about a bad customer experience – and we love to tell those stories. In fact, a survey conducted in 2018 across six countries found that 60% of customers said they had shared their bad experiences with others, either in-person […]
