Entries by Mandy Reed

Best wishes for a Merry Christmas & a Happy New Year!

As the end of 2018 and the start of a new year quickly approach, we want to take this opportunity to say a big thank you to all of our blog readers, customers and partners for being part of another exciting year! From launching a new website to being named one of Britain’s fastest-growing technology […]

A Look Back: 2018 in Review

By Mandy Reed, Marketing Manager (Global) As 2018 is quickly coming to an end and planning for 2019 continues to move full steam ahead, it’s time once again to take a moment to slow down and look back over the past year. It’s been another exciting year not only for Creative Virtual as a company, […]

Jumping on the Bandwagon isn’t the Same as Following Best Practice

By Mandy Reed, Marketing Manager (Global) Every industry has best practices – guidelines, methods or techniques accepted as the most efficient and effective way to accomplish a desired result. Sometimes when something new comes along or starts to get industry attention, the hype can make it easy to confuse jumping on the bandwagon with following […]

Integrating the Right Customer Experience Technologies

By Liam Ryan, Sales Director It’s impossible to talk about customer experience without also talking about technology. Companies and brands are looking to provide a complete omnichannel experience for those at a desk and on the move, deliver quality service and support to digitally-savvy customers and remain competitive as a growing number of contact channels […]