In a landmark partnership, two titans from the technology and travel industries— Creative Virtual and World Travel Group—have announced the launch of WorldConcierge.AI, a cutting-edge Conversational AI solution tailored for the global travel, tourism, and hospitality markets.

Developed by Chris Ezekiel, the visionary behind Creative Virtual, and Graham Cooke, the iconic travel entrepreneur and President of World Travel Group, WorldConcierge.AI was officially unveiled at the Dubai AI Festival, followed by its grand reveal at the Arabian Travel Market in Dubai. The platform is poised to revolutionize the way hospitality providers, hotels, airlines, and destinations engage with travellers by delivering real-time, hyper-personalized customer experiences at scale.

“After over two decades of working with global giants like HSBC, Lloyds Banking Group, and HPE, we’re thrilled to launch a bespoke Conversational AI product specifically designed for the travel, tourism, and hospitality sector,” said Chris Ezekiel, CEO of WorldConcierge.AI. “With World Travel Group’s legacy of innovation and deep industry trust, this partnership is a natural fit. The Middle East—with its bold investment in AI and world-renowned hospitality experiences—is the perfect stage for our launch.”

Built on Creative Virtual’s trusted Conversational AI technology, WorldConcierge.AI leverages a unique hybrid model combining human-curated and AI-generated content. The platform operates within secure, scalable frameworks with enterprise-grade guardrails—delivering the full power of AI while minimizing associated risks.

“World Travel Group has long admired the work of Creative Virtual,” said Graham Cooke, President of WorldConcierge.AI. “By combining our 34 years of data, intelligence, and industry relationships with Creative Virtual’s pioneering technology, we’re thrilled to bring this game-changing solution to market.”