Entries by Mandy Reed

A Look Back: 2022 in Review

By Mandy Reed, Global Head of Marketing As the end of 2022 draws near, it is time once again for Creative Virtual’s annual year in review blog post. Every year we take this opportunity to reflect on the hard work of our team, our contributions to the conversational AI industry, and a few of our […]

Will AI be 2023’s Co-worker of the Year?

By Mandy Reed, Global Head of Marketing It’s that time of year when business predictions from analysts, experts, and industry insiders start to make an appearance. Not surprisingly, artificial intelligence (AI) is featuring prevalently in predictions for 2023. For example, the analysts at Forrester are predicting that AI will become an indispensable and trusted enterprise […]

This Week in Voice: Conversational AI use cases, ethical oversight, & Darth Vader

By Chris Ezekiel, Founder & CEO As someone who enjoys listening to interesting podcasts, I was excited at my recent invitation to be a guest on This Week in Voice. Now in its seventh season, this podcast is hosted by Bradley Metrock, CEO of Project Voice and covers some of the hottest conversational AI news […]

Will Your Customer Service Project Sink or Swim?

By Rachel F Freeman, Operations Director Creating a plan and an overall inspiring vision for which you imagine receiving accolades and awards sounds like a great place to be. However, the key to deciding whether the vision is going to sink or swim is based on the details, the objectives, and the team responsible for delivery. Quick […]

Multi-Lingual Digital Customer Service is Easier Than Ever

By Maria Ward, Account Manager & Knowledgebase Engineer Good day – Guten tag – Buenos días – Bonne journée – Goededag – Buona giornata – There are more than 7,000 known languages spoken in the world today. So, it’s no surprise that language is a common barrier in both personal and business interactions. Back in […]

Are All Members of Your Conversational AI Team Equal?

By Laura Ludmany, Knowledgebase Engineer There is a question I came across recently which made me think and raises a good discussion for Customer Service Week: Who is the most important participant in the workflow of the development and maintenance of any AI-powered customer service tool? Let’s imagine we build a virtual assistant from scratch […]

Don’t Let Your CX Become a Battle Between Humans and Technology

By Chris Ezekiel, Founder & CEO Running a company automating customer service processes, I’m always thinking of new ways we can help organisations to make life easier for their customers. CX Day – the annual international celebration of all things customer experience – is always a good time to reflect on how far things have […]

Showing Love for Customer Service Week

By Mandy Reed, Global Head of Marketing Happy Customer Service Week! Observed every year during the first full week of October, Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. Delivering service and support that customers love doesn’t […]

Not All Chatbots are Conversational AI Solutions

By Chris Ezekiel, Founder & CEO Over the past several years businesses around the world have faced significant hardships and uncertainty. As these difficulties continue and new challenges arise, the IT sector will play a critical role in keeping companies connected and enabling them to adapt. SME News Magazine is recognising this with their newly […]

Innovation Excellence in Conversational AI

By Chris Ezekiel, Founder & CEO Conversational AI is a very hot and in-demand technology right now. This is not surprising given the pressures on organisations to improve digital experience and provide smarter automation. It’s also not surprising that this demand has led to a very crowded field of competing vendors, from big companies down […]