Entries by Mandy Reed

The Chatbot & Virtual Agent Experts Have Spoken: Experience Matters

By Rachel F Freeman, Operations Director & Laura Ludmany, Knowledgebase Engineer Whitepapers are designed to be plain-speaking and informative documents spanning an array of subjects. At Creative Virtual, whitepapers are not created too often as they hold a special place in our repository of resources since they offer information that stays valid for a much longer time than […]

A New Ebook and a Conversational AI Success Story During Times of Pandemic

By Mandy Reed, Global Head of Marketing We have all been facing new personal, professional and community challenges this year as we continue to deal with the harsh impacts of a global pandemic. At Creative Virtual, the team has been working hard to help our customers with their challenges related to delivering quality customer and […]

Finding a Clear Path Forward for Digital Customer Experience Priorities

By Mandy Reed, Global Head of Marketing It’s the age-old philosophical question: If a tree falls in the forest and no one is around to hear it, does it make a sound? A question that should be easier for companies to answer – and one that has become increasingly important this year: If your customers […]

Changing Digital Expectations and CX Trends in 2020

By Mandy Reed, Global Head of Marketing As with many other aspects of life and business, customer experience trends and expectations have been greatly impacted by the global health crisis this year. The closing of physical store and office locations, restrictions on in-person activities, new guidelines to keep contact centre agents safe, rapidly changing information […]

Virtual Agents in 2020: Usage Spikes and the Banking Sector

By Mandy Reed, Global Head of Marketing There have been lots of discussions, articles and analyst deep dives into companies’ digital transformations being driven or accelerated by the COVID-19 pandemic and the associated shutdowns and mitigation efforts. Many individuals have also undergone a digital transformation of sorts in their own lives, relying more on options […]

Introducing the Conversational AI Industry’s Smartest Solution Yet: The Neutrino Release of V-Person™

By Chris Ezekiel, Founder & CEO Today I’m proud to be sharing Creative Virtual’s introduction of the Neutrino release of V-Person™, our innovative virtual agent and chatbot technology. This release delivers the perfect combination of conversational AI, orchestration tools and industry expertise to enable organisations to create customer and employee conversations. It brings together humans […]

Tips for Deploying AI Chatbots & Virtual Agents

By Chris Ezekiel, Founder & CEO Chatbots, smart help, virtual assistants, virtual agents, conversational AI – there are lots of names for this automated, self-service technology being used today. Regardless of what you call it, the objective for including it as part of your customer service strategy is to deliver quick, easy access to information. […]

Out with the Old and in with AI for a Better Contact Centre

By Mandy Reed, Global Head of Marketing On the wall of my parents’ kitchen hangs my mother’s beloved rotary phone, referred to by the family as simply The Rotary. Fans of Stranger Things will have watched Joyce receiving her first contact with Will from the Upside Down on a near replica of The Rotary – […]

Satisfy Your Curiosity About Deploying AI Virtual Agents and Chatbots

By Mandy Reed, Global Head of Marketing Do you have a chatbot or virtual agent on your roadmap? Do you need to upgrade a poor performing self-service tool? Are you curious about successful use cases for AI-enhanced virtual agents? If so, you’ll want to reserve your spot now to join Creative Virtual and Engage Customer […]

An Employee Self-Service Strategy for Evolving Workforce Realities

By Mandy Reed, Global Head of Marketing Raise your hand if you are working from home for the first time in your current role. I’m guessing a lot of hands are up, and along with those raised hands have come lots of fresh challenges for companies struggling to support the new reality of a remote […]