Entries by Mandy Reed

Virtual Agents in 2020: Usage Spikes and the Banking Sector

By Mandy Reed, Global Head of Marketing There have been lots of discussions, articles and analyst deep dives into companies’ digital transformations being driven or accelerated by the COVID-19 pandemic and the associated shutdowns and mitigation efforts. Many individuals have also undergone a digital transformation of sorts in their own lives, relying more on options […]

Introducing the Conversational AI Industry’s Smartest Solution Yet: The Neutrino Release of V-Person™

By Chris Ezekiel, Founder & CEO Today I’m proud to be sharing Creative Virtual’s introduction of the Neutrino release of V-Person™, our innovative virtual agent and chatbot technology. This release delivers the perfect combination of conversational AI, orchestration tools and industry expertise to enable organisations to create customer and employee conversations. It brings together humans […]

Tips for Deploying AI Chatbots & Virtual Agents

By Chris Ezekiel, Founder & CEO Chatbots, smart help, virtual assistants, virtual agents, conversational AI – there are lots of names for this automated, self-service technology being used today. Regardless of what you call it, the objective for including it as part of your customer service strategy is to deliver quick, easy access to information. […]

Out with the Old and in with AI for a Better Contact Centre

By Mandy Reed, Global Head of Marketing On the wall of my parents’ kitchen hangs my mother’s beloved rotary phone, referred to by the family as simply The Rotary. Fans of Stranger Things will have watched Joyce receiving her first contact with Will from the Upside Down on a near replica of The Rotary – […]

Satisfy Your Curiosity About Deploying AI Virtual Agents and Chatbots

By Mandy Reed, Global Head of Marketing Do you have a chatbot or virtual agent on your roadmap? Do you need to upgrade a poor performing self-service tool? Are you curious about successful use cases for AI-enhanced virtual agents? If so, you’ll want to reserve your spot now to join Creative Virtual and Engage Customer […]

An Employee Self-Service Strategy for Evolving Workforce Realities

By Mandy Reed, Global Head of Marketing Raise your hand if you are working from home for the first time in your current role. I’m guessing a lot of hands are up, and along with those raised hands have come lots of fresh challenges for companies struggling to support the new reality of a remote […]

Virtual Agent Usage Spikes as Self-Service Rescues the Customer Experience

By Mandy Reed, Global Head of Marketing Making a call to a customer service contact centre can be a frustrating and time-consuming experience on a regular day. Throw in a global pandemic and all bets are off. Many organisations are struggling with an overwhelming increase in calls and the closure of call centres. Customers are […]

Helping Financial Organisations Deliver 24/7 Customer Support: Part 2

By Laura Ludmany, Knowledgebase Engineer As described in my previous post, financial organisations find themselves under immense pressure due to the unfolding coronavirus crisis; they have to respond quickly to rapid changes. Delivering excellent customer service is more important than ever, as it can be a real ‘make it or break it’ experience for customers […]

Helping Financial Organisations Deliver 24/7 Customer Support: Part 1

By Laura Ludmany, Knowledgebase Engineer We are experiencing unprecedented times and the world is rapidly transforming with loads of uncertainty arising day by day. Our normal routine has changed, and we need to get used to dealing with coronavirus related situations and disruptions. Naturally, we are all seeking reassurance, guidance, help and support. At Creative […]