Entries by Mandy Reed

Conversational AI Doesn’t Have to Be a Risky Investment: Step 1

By Mandy Reed, Global Head of Marketing In the technology industry there tends to be a focus on being innovative, cutting-edge, and ground-breaking. Industry awards, conferences, and articles frequently showcase and reward vendors for technological innovations. Analysts and expert speakers regularly highlight case studies of companies that are early adopters, deploying technologies in inventive ways, […]

The Success of a Chatbot is in the Details

By Mandy Reed, Global Head of Marketing Last year many of us were spending much more time at home than usual as we did our part to slow the spread of COVID-19 in our communities. This created a surge of another kind, though: a wave of do-it-yourself project attempts. If you’re at home anyway, why […]

It’s Time to Pull Back the Curtain on Enterprise Conversational AI Pricing

By Chris Ezekiel, Founder & CEO Enterprise software pricing is often shrouded in mystery and the subject of intense negotiations between the supplier and customer. For applications where the market is immature then this is necessary as it takes some time to equate the cost with the business value. Whilst chatbots and virtual agents have […]

Will Old Internal Systems Destroy your Conversational AI Dream?

By Mandy Reed, Global Head of Marketing Microsoft announced this week that they will stop supporting Windows 10 in 2025, with no new updates or security fixes being released after 14 October. This news comes as the company plans to reveal a new Windows operating system later this month. Screenshots of the new Windows 11 […]

A Seamless Support Experience is Music to Your Customers’ Ears

By Mandy Reed, Global Head of Marketing Every month Creative Virtual’s Founder & CEO writes his Virtual Viewpoint column for Wharf Life, a local newspaper available in the area around the company’s headquarters in London. You can also read the paper online, getting an insider’s look at what’s going on in the area as well […]

Stop Trying to Improve Efficiency at the Expense of CX

By Mandy Reed, Global Head of Marketing Earlier this year my niece starting reading Laura Ingalls Wilder’s Little House on the Prairie book series, and I’ve been rereading them along with her. It’s been fun having discussions with her about the books and hearing what part of the stories stuck out for her as most […]

Successful Conversational AI: Blending Machine Learning & Human Intelligence, Part 3

By Chris Ezekiel, Founder & CEO In February ISG, a leading global technology research and advisory firm, published their ‘ISG Provider Lens™ Intelligent Automation – Solutions & Services’ report. Mrinal Rai, Principal Analyst at ISG, and his team evaluated 19 conversational AI vendors in the report, identifying Creative Virtual as a Leader in the highly […]

Successful Conversational AI: Blending Machine Learning & Human Intelligence, Part 2

By Chris Ezekiel, Founder & CEO In February ISG, a leading global technology research and advisory firm, published their ‘ISG Provider Lens™ Intelligent Automation – Solutions & Services’ report. The report evaluates 19 conversational AI vendors against a set of market-driven criteria and places Creative Virtual firmly in the Leader category within the quadrant. Recently […]

Successful Conversational AI: Blending Machine Learning & Human Intelligence, Part 1

By Chris Ezekiel, Founder & CEO In February ISG, a leading global technology research and advisory firm, published their ‘ISG Provider Lens™ Intelligent Automation – Solutions & Services’ report. In the report Mrinal Rai, Principal Analyst at ISG, evaluated 19 conversational AI vendors based on a set of market-driven criteria. The result of that evaluation […]