Entries by Mandy Reed

Can Conversational AI Make Your CX More Human and Empathetic?

By Mandy Reed, Global Head of Marketing For years automated self-service tools like chatbots and virtual agents have been criticised as being a cold and impersonal way of supporting customers. Opponents of these conversational AI solutions claim they remove the human touch from the customer experience and keep companies from being able to build real […]

Resolve to Make Your Conversational AI Project Healthier this Year

By Mandy Reed, Global Head of Marketing The new year is here and that means it is time for New Year’s resolutions. The most common personal resolutions are focused on being healthier – exercising more, eating better, improving fitness, losing weight, stopping smoking. People join the gym, sign up for weight loss programmes, and download […]

Wishing you a Season that’s Magical & Bright!

As we wrap up another year at Creative Virtual, our entire team around the world want to say a big thank you to all of our blog readers, customers, and partners! 2021 brought both challenges and celebrations for us as a company and the wider conversational AI industry, and we’re ending it looking forward to […]

The Generic ‘Chat Now’: Virtual Agent or Live Chat?

By Mandy Reed, Global Head of Marketing A couple months ago I had a question about an online order I had placed several days earlier. After searching through the information on the website in an attempt to self-serve with no success, I started a live chat session. I was connected to a live chat agent […]

A Look Back: 2021 in Review

By Mandy Reed, Global Head of Marketing Welcome to Creative Virtual’s annual year in review blog post for 2021! It’s that time once again when we take a look back at the happenings and accomplishments of the last 12 months. That time when we reflect on the highlights of the year for our company and […]

Putting in the Hard Work for That Moment of Recognition

By Chris Ezekiel, Founder & CEO I recently attended an awards event organised by ISG where we collected Creative Virtual’s trophy for being named a Leader in the ISG Provider Lens™ for Conversational AI. It was such an honour to be recognised as a leader in a field that contains such technology giants as Microsoft, […]

The Best Conversational AI Now and in the Future

By Chris Ezekiel, Founder & CEO Recently Corporate Vision Magazine announced the winners of their 2021 Media Innovator Awards. Creative Virtual proudly accepted the award for ‘Best Conversational AI Solutions Provider – London’! This award recognises our London-headquartered company for our expertise in both developing conversational AI technology and delivering skilled consultation for implementing and […]

Take Your Customer Support from ‘Talking At’ to ‘Listening To’

By Björn Gülsdorff, Chief Business Development Officer Once upon a time ‘market’ was a noun, denoting the place where people got together and negotiated public affairs. In some markets, like the Forum Romanum, history was made. Then, ‘market’ also became a verb. Now marketing basically means talking at people, often raising the level of volume, colours, […]

Register Now: Expert Insights on Conversational AI and Customer Service

By Scott Tompkins, Vice President of Sales Just like a puppy isn’t only for the pandemic, customer service insights aren’t only for Customer Service Week. This week of celebrating customer service professionals and successful customer service experiences should just be the beginning of a renewed focus on your own customer service and CX strategies. To […]

Dialogues are Between People

By Björn Gülsdorff, Chief Business Development Officer Have you ever heard about the H-H-Interface, aka the H2I? Likely not, because I just made it up. But I did so with a reason and here’s why. When it comes to transactional tools, there is a lot of talk about the Human Machine Interface (or HMI), the […]